Kath Malcolm is outstanding for all the right reasons!

My husband and I had been house-hunting for a solid 6 months. I had gotten used to the lack of return phone-calls and agents’ cookie-cutter approach. I was lucky enough to have met Kath Malcolm at an open-house in early 2021. There were three key reasons why Kath stood out from the numerous other agents I had encountered.
Kath’s ability to listen and to hear what it was my family were looking for. I mean really hear!
I was also very impressed at Kath’s up-to-date, educated and irrefutable knowledge of Surrey Hills and the Boroondara area, and her willingness to share it.
Most importantly, even though I wasn’t a vendor, Kath’s approach to customer service was based on authenticity and a genuine desire to assist us in finding our new home. This, in itself, is outstanding, but combine this with her authentic approach and her knowledge….that’s what makes Kath stand out. One word: TRUST.

Our relationship continued through an unsuccessful auction to an off-market opportunity that resulted in us finding and buying our new home.

In short, whether selling or buying, I would (and will) recommend Kath to friends and family. Outstanding results from an outstanding professional.

My wife and I have been Surrey Hills locals for ten years now and we have had the very great pleasure of engaging with Kath and benefiting from her unique and insightful knowledge of the local Real Estate market for the last four years. Kath has assisted us enormously through this period as we pursued properties for investment as well as a search for our “forever home” and most recently the sale of our family home. Through our many interactions Kath has shown endless passion, unparalleled local knowledge and truly exceptional service. We couldn’t recommend Kath highly enough for her laser focus on achieving our goals, work ethic, exceptional service and most critically - ability to close highly favourable deals!

I should add that Kath has achieved the most recent transaction at a time of Covid-19 restrictions in which Open for Inspections were banned, Auctions outlawed and during a period of great economic uncertainty. These features did not dismay nor slow Kath as she powered her way through these headwinds, identified the ideal buyer of our property and then maximised the competitive pressure through Marshall Whites extensive network and additional services. The result being a fantastic outcome above and beyond our expectations. Many thanks Kath!!

From the first time Kath came to value my property to the ‘SOLD’ sticker being put on the board 2 days ago – it has been a great working team.
Kath is a practical, thoughtful and dependable Estate agent – who can be relied upon to negotiate hard and strong. She has listened to my needs and guided me through the whole selling process.
Her ongoing explaining of the ways of selling during Covid-19 and the continual communication, always had me prepared and ready.
I would thoroughly recommend this optimistic, delightfully measured agent who in this difficult Real Estate climate obtained an exceptional result for me in two weeks.

We sold my parent’s house in Canterbury recently and we were very impressed with our real estate agent, Kathy Malcolm from Marshall White Real Estate.
Her knowledge of the area and potential buyers was invaluable. Her judgement when deciding the type of sale and the timing of the sale in these di?cult times was impeccable.
Kathy kept us well informed and gave us con?dence that everything was under control. She ran a well organised online auction which ended with an excellent result. We would have no hesitation in recommending Kathy and her team.

To Whom it may concern,

Kath Malcolm of Marshall White handled the sales and marketing of two properties for my family in 2019.

The first was a difficult sale for a family member which had to be sold in a difficult market.

Kath demonstrated persistence in contacting and identifying buyers as well as offering sound advice in relation to the presentation and marketing of the property.

Knowing the property (Chaucer Cres. Canterbury) needed to be sold may have prompted some agents not to work hard to obtain the best result possible. This certainly was not the case. Kath diligently followed up buyers who expressed interest and I am confident that we obtained the very best price given the circumstances.

Kath also managed the sale of a property in Shakespeare Grove Hawthorn, again in a difficult market. My expectations, not being met, the property was taken off the market. Kath continued to work her networks over the following months. We were kept informed of her contacts and progress. Ultimately, the property was sold at a price to our satisfaction.

I would commend Kath to any potential vendor based on her personal skills, tenacity and professional and market knowledge.

Kath gives advice but works with clients as to their preferences and expectations.

Dear Kathy

We wanted to convey our sincere appreciation for the way you managed the sale of our beautiful home. From the very start, it was clear that you truly care about your clients and nothing was too much trouble.

You referred us to some amazing partners who helped prepare our home to an exemplary standard which we have no doubt added thousands of dollars to the sale price.

Your reputation, credibility and knowledge of the property market in Boroondara meant that you were able to identify potential buyers for our home and achieved a sales price that far exceeded our expectations.

We would not hesitate in recommending you to any other potential clients and would be more than happy to share our experience with anyone who wanted to discuss anything in further detail.

Hi Kath,

Thanks for everything!

Engaging Kath Malcolm & her team has again resulted in a successful Auction result for our family.

Knowledgeable & honest - Kath has a friendly & professional manner that makes for comfortable communication.

Kath & her team are readily available during & after the campaign to provide their expertise, advice & support at all times .

It has been a pleasure to re-establish a professional relationship with Kath.

Many thanks again,

Hi Kath,

Just a brief note to thank you for all your efforts in enabling the off-market sale of our family home of 28 years.

Virginia and I very much appreciated your professional approach and intimate knowledge of the local Surrey Hills market and introducing the buyers that allowed us to sell our home at a price which more than met our expectations.

We were fortunate that you were able to ‘connect the dots’ and make the whole process hassle free.

We are also so very grateful for the after sale assistance in helping us to relocate to a suitable rental property until we can move into our new unit early next year. This is certainly above and beyond on what we would normally expect from an agent.

So the only other thing that remains is for the Tigers to make two in a row with another premiership this year!