We first met Kath at an open home. She promptly engaged us in a conversation about our needs and requirements. This contrasted with other agents who seemed much more focused on what properties they had on offer.
We set our agents a difficult task heading by overseas for a month just days after appointing them, but the Marshall White marketing process is very well organised and easy to work with. The advertising was targeted and cost effective as far as we could judge. We were well informed through the campaign, and by auction day had a pretty good idea of what to expect.
The decluttering and house presentation took a lot more time and effort than we imagined. We received good advice from Kath on preparing the house for sale, and their trades contacts, stylist and photographers all did a terrific job in presenting our house to its full potential
Auction day was a lovely warm autumn morning. Antony Woodley generated energy and vibe with multiple bidders and onlookers. He could not have worked harder to achieve the result we wanted, as did Kath and Caitlin out in the crowd.
We can recommend Kath as a hard working and very professional, backed by a terrific organisational capacity. Thank you!
Though we had not met you prior to inviting agents to tender for this sale, as the executors and children of the deceased, we were struck by your understanding of what it means to sell a deceased family home. We were particularly impressed that you provided details of a women's refuge centre if we were unable to dispose of any of our mother's furniture, the only agent to give us this sort of information. It told us that you were someone who cared about people, and that you would care about getting us the best outcome.
Your constant communication updates and willingness to meet prospective buyers at any time they requested was impressive. On auction day your team was totally prepared.
To be able to combine skilled sales expertise, market knowledge and a sincere approach in such a competitive industry is special. We were not surprised that you delivered us such an outstanding result.
During our property search Kathy Malcolm stood out from the crowd by taking the time to understand our needs and by providing honest advice and insight into the market. She is professional, responsive and above all extremely personable.
We would be delighted to recommend her services to other buyers and sellers looking to make a property transaction in the future.
We just wanted to thank you for all your support and guidance through the purchase of our new home in Camberwell! We feel so fortunate to have met you at a Marshall White Open House in Surrey Hills just a few short months ago.
It is because of you Kathy that we are finally able to unpack those moving boxes and settle into our new home! Your professionalism, friendliness and approachability make you a stellar agent!
We would highly recommend your services to friends and family and would call on you to be our agent, if we ever decide to sell.
She provided practical advice about getting the place ready for sale, and suggested people who could help us prepare for sale (recommendations we took and were very pleased with the results). She understood the impact on us, particularly the open for inspections, and was very accommodating to meet our needs. She always responded to texts or emails quickly, even after our house was sold.
We were very confident leaving our home in her capable hands when vacating for open for inspections, or private inspections. Every commitment was met; every arrangement was thoroughly completed.
We received detailed comments from Kath after each open for inspection. When an offer to purchase prior to auction was made, she outlined the various options open to us but let us make the final decision of which way to proceed.
We were very pleased with the outcome achieved.
We strongly recommend Kath Malcolm to anyone looking to sell their property.
Possibly one of our biggest life decisions was selling our family home of 23 years. We felt absolutely secure in the service, advice and result that Kath delivered.
At every step we were accurately and professionally advised and our expectations managed.
A respected personal friend introduced us to Kath and we continue to be thankful that they did.
We have no hesitation in recommending Kath due to her attention to detail and her complete dedication and involvement in the whole sale process.
Trust is essential in any successful relationship and I always felt comfortable dealing with you throughout the process. Importantly, what you promised, you delivered. On time, honestly and without any of the fluff or hyperbole that your industry is often accused of. You worked hard to deliver a great result and for that I thank you.
I would happily recommend you and the rest of the Marshall White team and would be keen to speak to any potential vendor about my experiences.
She was honest, relatable and extremely professional. Kathy has extensive experience in the sale of homes in Kew and surrounding suburbs and provided multiple recent and relevant case studies.
Her insights around property values, marketing campaigns and the likely buyers turned out to be completely accurate. Our campaign not only ran as planned, but Kathy also added value through additional social profile pieces and arranging for the Domain coffee cart to be present on auction morning. And most importantly, our house sold at auction at a price within the range Kathy she had advised with 5 bidders.
From the beginning, Kathy made us feel confident she would work hard to help us get the best possible price for our home and up to and post sale has delivered on every single commitment.
I would highly recommend Kathy Malcolm to sell your home.
I should add that Kath has achieved the most recent transaction at a time of COVID-19 restrictions in which Open for Inspections were banned, Auctions outlawed and during a period of great economic uncertainty. These features did not dismay nor slow Kath as she powered her way through these headwinds, identified the ideal buyer of our property and then maximised the competitive pressure through Marshall Whites extensive network and additional services. The result being a fantastic outcome above and beyond our expectations. Many thanks Kath!!
Scott and I sincerely thank you for all your hard work, dedication and the amazing effort you have undertaken to achieve this great result for Asquith Street in these difficult times.
I know today was a bit of a challenge, but Scott and I are very pleased with the result and we thank you both for your amazing efforts. We thank you for making yourself available at all times of the day to show potential buyers through and we thank you for your very thoughtful updates to regularly inform us of the progress.
Kath--..amazing as ever!
Kathy was a pleasure to deal with, given her experience and knowledge of the property market, and we had full confidence that she would deliver the best possible result for us, which in this difficult market, she managed to do.
We have no hesitation in highly recommending Kathy and the team at Marshall White, as our experience was excellent.
Many thanks again,
Just a brief note to thank you for all your efforts in enabling the off-market sale of our family home of 28 years.
Virginia and I very much appreciated your professional approach and intimate knowledge of the local Surrey Hills market and introducing the buyers that allowed us to sell our home at a price which more than met our expectations.
We were fortunate that you were able to u2018connect the dots' and make the whole process hassle free.
We are also so very grateful for the after sale assistance in helping us to relocate to a suitable rental property until we can move into our new unit early next year. This is certainly above and beyond on what we would normally expect from an agent.
So the only other thing that remains is for the Tigers to make two in a row with another premiership this year!
Thanks for everything!
Engaging Kath Malcolm & her team has again resulted in a successful Auction result for our family.
Knowledgeable & honest - Kath has a friendly & professional manner that makes for comfortable communication.
Kath & her team are readily available during & after the campaign to provide their expertise, advice & support at all times .
It has been a pleasure to re-establish a professional relationship with Kath.
Many thanks again,
We wanted to convey our sincere appreciation for the way you managed the sale of our beautiful home. From the very start, it was clear that you truly care about your clients and nothing was too much trouble.
You referred us to some amazing partners who helped prepare our home to an exemplary standard which we have no doubt added thousands of dollars to the sale price.
Your reputation, credibility and knowledge of the property market in Boroondara meant that you were able to identify potential buyers for our home and achieved a sales price that far exceeded our expectations.
We would not hesitate in recommending you to any other potential clients and would be more than happy to share our experience with anyone who wanted to discuss anything in further detail.
Kath Malcolm of Marshall White handled the sales and marketing of two properties for my family in 2019.
The first was a difficult sale for a family member which had to be sold in a difficult market.
Kath demonstrated persistence in contacting and identifying buyers as well as offering sound advice in relation to the presentation and marketing of the property.
Knowing the property (Chaucer Cres. Canterbury) needed to be sold may have prompted some agents not to work hard to obtain the best result possible. This certainly was not the case. Kath diligently followed up buyers who expressed interest and I am confident that we obtained the very best price given the circumstances.
Kath also managed the sale of a property in Shakespeare Grove Hawthorn, again in a difficult market. My expectations, not being met, the property was taken off the market. Kath continued to work her networks over the following months. We were kept informed of her contacts and progress. Ultimately, the property was sold at a price to our satisfaction.
I would commend Kath to any potential vendor based on her personal skills, tenacity and professional and market knowledge.
Kath gives advice but works with clients as to their preferences and expectations.
Her knowledge of the area and potential buyers was invaluable. Her judgement when deciding the type of sale and the timing of the sale in these di?cult times was impeccable.
Kathy kept us well informed and gave us con?dence that everything was under control. She ran a well organised online auction which ended with an excellent result. We would have no hesitation in recommending Kathy and her team.
Kath is a practical, thoughtful and dependable Estate agent - who can be relied upon to negotiate hard and strong. She has listened to my needs and guided me through the whole selling process.
Her ongoing explaining of the ways of selling during Covid-19 and the continual communication, always had me prepared and ready.
I would thoroughly recommend this optimistic, delightfully measured agent who in this difficult Real Estate climate obtained an exceptional result for me in two weeks.
I should add that Kath has achieved the most recent transaction at a time of Covid-19 restrictions in which Open for Inspections were banned, Auctions outlawed and during a period of great economic uncertainty. These features did not dismay nor slow Kath as she powered her way through these headwinds, identified the ideal buyer of our property and then maximised the competitive pressure through Marshall Whites extensive network and additional services. The result being a fantastic outcome above and beyond our expectations. Many thanks Kath!!
My husband and I had been house-hunting for a solid 6 months. I had gotten used to the lack of return phone-calls and agents' cookie-cutter approach. I was lucky enough to have met Kath Malcolm at an open-house in early 2021. There were three key reasons why Kath stood out from the numerous other agents I had encountered.
Kath's ability to listen and to hear what it was my family were looking for. I mean really hear!
I was also very impressed at Kath's up-to-date, educated and irrefutable knowledge of Surrey Hills and the Boroondara area, and her willingness to share it.
Most importantly, even though I wasn't a vendor, Kath's approach to customer service was based on authenticity and a genuine desire to assist us in finding our new home. This, in itself, is outstanding, but combine this with her authentic approach and her knowledge-.that's what makes Kath stand out. One word: TRUST.
Our relationship continued through an unsuccessful auction to an off-market opportunity that resulted in us finding and buying our new home.
In short, whether selling or buying, I would (and will) recommend Kath to friends and family. Outstanding results from an outstanding professional.
From the outset it was clear that Kath had our best interests front of mind and that nothing was too much trouble. Given her personal warmth, keen eye for detail and intuitive feel for the local area, she was quickly able to identify the perfect buyer. During the sale we were kept regularly updated and informed by Kath who ultimately achieved an outstanding result for us in a very uncertain Covid market.
Thanks again to Kath and the entire team for all their hard work on our behalf. We've dealt with other agencies previously and in our experience the service and professionalism of Marshall White is beyond compare. Congratulations on a job well done!
There is nothing more satisfying for Kathy than a transaction where all parties are thrilled with both the experience and outcome.
Kathy was raised and still resides in Boroondara, therefore she has exceptional local knowledge and a fondness for its trademark leafy streetscapes, vibrant café scene, schools and beautiful parks and gardens. Spending her leisure time with her husband and three adult children are the truly precious moments in Kathy’s life; she also loves to travel and is an avid supporter of Richmond Football Club.
Marshall White Foundation
Kathy is an avid supporter of the Marshall White Foundation which focuses on helping our local community with a leaning towards homelessness and mental health. The Foundation’s core goal has been to grow a beneficial corpus of money to invest, where the income from this investment would be used on an ongoing basis to help where help is needed.