In the competitive and fast-paced real estate industry, Kathy builds relationships based on trust and her ability to deliver customer service excellence. With more than a decade of experience in the industry and a total focus on client satisfaction, Kathy’s everyday interactions are infused with warmth, energy and transparency. Underpinning Kathy’s success is a commitment to first-class communication throughout the sales process.
Kathy’s driving motivation and passion is to ensure that her clients achieve their goals. Hard work, determination and a genuine empathy for the needs of buyers and sellers, combined with precise attention to detail translates to an ability to match a property to the requirements of a buyer. There is nothing more satisfying for Kathy than a transaction where all parties are thrilled with both the experience and outcome.
Kathy was raised and still resides in Boroondara, therefore she has exceptional local knowledge and a fondness for its trademark leafy streetscapes, vibrant café scene, schools and beautiful parks and gardens. Spending her leisure time with her husband and three adult children are the truly precious moments in Kathy’s life; she also loves to travel and is an avid supporter of Richmond Football Club.
Dear Sirs, My wife and I recently decided to sell our family home in Empress Road after having lived there for approximately five years, having originally purchased the home through yourselves with Kathy Malcolm facilitating the process at that time. Having lived in the area and bought and sold many properties over a thirty year time frame we had encountered the majority of the “profile” agents in the area. Given we had found Kathy most helpful during the purchase process we decided after some research to commit to Marshall White. After a four week campaign the home was successfully sold after auction on Sunday 31/8/2014. Throughout the entire campaign we were constantly amazed at the high level of communication and feed-back we received from both her and Antony Woodley regarding the level of interest in the home. At the outset Kathy suggested a consultant who helped us successfully re-profile our home such that it showed maximum appeal to potential buyers. Within an hour of every open she contacted our-selves updating on what had transpired during the open. After every open she and Antony left a handwritten record of people who had attended and their initial comments. My wife and I have bought and sold close to 15 properties and we have never seen this level of feedback previously. In fact given we recently sold a beach side property after terminating our contract with a high profile Boroondara agent (who operates down the coast) due to little to no feedback, the approach from your staff was refreshing to say the least. Their attention to detail, and the constant feedback on the little things that made the campaign a success surpassed anything my wife and I have ever experienced. On the day of the auction the process could have been potentially torpedoed by an aggressive low bidder but to see how Antony defused the situation and in concert with Kathy move other competing bids up to a realistic level was most impressive. The property was eventually passed in and at this stage Kathy stepped up even more and worked tirelessly over the weekend to consummate a deal at 7PM on the Sunday evening. Her and Antony’s efforts in achieving a great outcome for ourselves are to be congratulated and based on our experience we would have no hesitation in recommending Marshall White and in particular Kathy and Antony to any of our friends. On behalf of my wife and I, thank you and your team for making an emotional experience so stress free.
Mike & Gill
I am writing to thank you so much for your support and professionalism during my recent auction of our family home. Having lived here for nearly 40 years, it goes without saying what a difficult and emotional experience it has been. So many loving memories and almost an adult life time, poses challenging emotions as we say goodbye to a wonderful home and neighbourhood. Having you and your caring approach during this transition has been nothing less than extraordinary. There was never a doubt in my mind at any time that you were absolutely committed, not only to get the best financial result I hoped for, but also to support me emotionally throughout. You really do have the clients’ best interests at heart and you throw yourself with such enthusiasm into the process that it was impossible not to feel absolutely reassured and confident for a great result. As you know I did get a great result which I know you in particular, Antony Woodley our fabulous Auctioneer, Chrissy and the Marshall White team in general were instrumental in achieving it. I thank you all for your involvement and expertise. Thankyou once again for being you, and if you choose to use this correspondence to support your letters of recommendation, I can say without hesitation you are a fantastic person to “have on board”. I wish you well in your career and aspirations.
I would like to thank Kathy Malcolm very much for all her time and her effort when it came to selling our house in Surrey Hills . My husband and I were very impressed by Kathy's professionalism and knowledge and we felt that she kept us very well informed along the way leading up to the auction day . For many people selling their family home can often be a very stressful time and we think that Kathy's honesty and continual updates day and night allowed us to breathe easy during the process . She provided exceptional service and worked tirelessly on our behalf to conclude a successful Auction on the day. We would highly recommend Kathy to anyone thinking of selling their house in the future . We also wish to thank the entire Marshall White team including the auctioneer on the day Antony Woodley for his expert skills and professional style.
Karen & Matt Daivson
In September 2015 I engaged the services of Antony Woodley and Kathy Malcolm to facilitate the sale of my home in Surrey Hills. I had interviewed a number of agents prior to making my decision about which agents I would use. The decision was not an easy one as all agents appeared to me to be capable and pleasant and all represented real estate agencies with sound reputations. While I knew of Antony, neither he nor Kathy were known to me personally at the time that I decided to engage their services. I decided to go with Antony and Kathy for a number of reasons. Firstly, Antony valued my home at a realistic price. He did not inflate my expectations at the outset so he did not have to manage those expectations down throughout the sales campaign. Importantly Antony assured me that he (the auctioneer) would be actively involved in the sales campaign, attending open for inspection days and becoming familiar with the potential purchasers of the property. Antony was, in fact, present at most of the open for inspections (only missing one, so far as I am aware, due to being interstate). I felt that this would prove to be an advantage on the day of sale and I believe that it was. Antony was professional and attentive to my needs, responding promptly to my enquiries. He was personable and a pleasure to work with. He is also an auctioneer of some repute. Kathy was also a joy to work with. She worked diligently and professionally, ensuring that everything that she could do to facilitate the sale of my home at the best possible price was done. She was practical, very pleasant and also very attentive to my needs. She managed all the photography and other practical aspects of the sale with grace and professionalism. Kathy spent some time becoming acquainted with potential purchasers of my home which, I now know, is quite a vital aspect in ensuring a successful sale. Kathy took this project very seriously and her contribution was great. Kathy and Antony worked exceptionally well togetheron the sale of my home. They reported to me regularly on the progress of the campaign. They were respectful of my expectations and did achieve them in the event. I was very pleased with my choice of Antony and Kathy.
A short note to thank you for your professional and sensitive approach following the recent sale of my late mother's home. Though we had not met you prior to inviting agents to tender for this sale, as the executors and children of the deceased, we were struck by your understanding of what it means to sell a deceased family home. We were particularly impressed that you provided details of a women's refuge centre if we were unable to dispose of any of our mother's furniture, the only agent to give us this sort of information. It told us that you were someone who cared about people, and that you would care about getting us the best outcome. Your constant communication updates and willingness to meet prospective buyers at any time they requested was impressive. On auction day your team was totally prepared. To be able to combine skilled sales expertise, market knowledge and a sincere approach in such a competitive industry is special. We were not surprised that you delivered us such an outstanding result. Thanks also to your admin support team. I can't remember one error in any of the advertising material.
Having randomly picked and interviewed three different real estate agents, we chose Kathy Malcolm and Antony Woodley from Marshall White to manage the sale of our property. We made an excellent choice! This was our first property auction campaign experience and we were quite tentative about the process as we had heard some unsettling stories about the antics of real estate agents and had been warned never to trust any of them. This was not our experience and we could not have been happier with both the campaign and the result. This was due to the professionalism and support given by Kath, Antony and the Marshall White Team. They quickly earned our trust by working hard and regularly communicating with us regarding the progress of the campaign. For us, the auction day was relaxed as we were well informed of likely scenarios that may occur during the auction process. An excellent price was obtained for our property at auction. The whole experience for enjoyable and easy, therefore, we highly recommend that you consider engaging Kath and Antony to manage the sale of your property.
Sue and Bruce Ackland
We recently purchased our family home through Marshall White. We spent nearly 12 months looking for our ideal property, coming into contact with a variety of real estate agencies and agents. During our property search Kathy Malcolm stood out from the crowd by taking the time to understand our needs and by providing honest advice and insight into the market. She is professional, responsive and above all extremely personable. We would be delighted to recommend her services to other buyers and sellers looking to make a property transaction in the future.
I am very grateful to you, for your assistance in the sale of my Rose Avenue, Surrey Hills Home. It was assuring to know that you had experience and insider knowledge of the local area, and that many of your previous clients were also from the surrounding streets and neighbourhood. The advice and guidance you offered in getting my 'house full of character' ready for sale was very useful. It would have been easy to spend excessive amounts of money, doing work that the next home owner should rightfully have the option of doing. In the nearly ready for sale phase, you were encouraging and also considered when it came to discussions of what the property was worth, or would ultimately sell for. I appreciated both the candour and reality that you responded with, each time I questioned the outcome and potential. Given your command of what else was happening in the neighbourhood property market, you were able to explain the differences between my property and those selling (or not selling) each weekend. As I began my own journey of searching for the next quirky home, you offered useful advice and helped me to identify the pros and cons around potential properties. I appreciated that you again offered some insider knowledge of properties and different strategies that were used to sell and buy houses. Although it didn't come to fruition, I imagine that if I'd taken up your offer to bid on my behalf when I did buy, I might have even saved some money. I knew that the big rush of open days would create some tension for my family. You made it easy to prepare the house, and didn't open more than you needed to. The candle you gave me to burn has just emptied, and it was a lovely gesture to have that beautiful scent through the house as visitors came. You gave me useful summaries of everyone who came through. It was interesting when Auction Day came, that I could pick each of the prospective families as I walked around the park in the lead up. Shows how accurate your descriptions were! When Auction Day came, I was pretty ready and determined to sell my house. You'd prepared me for the number of scenarios which could occur. Unfortunately on the day, the bidders fell away quickly, and the house needed to be sold inside. What I won't forget from that day was how hard you worked to make sure that everyone go their best outcome. After the Auctioneer left, it was tough and fierce negotiations, and remained true to everything you had said in the lead up to the sale. Not at one point did you try and force me to do something that I didn't want to, and when I pushed you, you were respectful and encouraging. As a single women bidding against an experienced professional, I felt very enabled by your approach. After the Sale, you continued to check in on me and how we were going in our packing and finding of our next home. You seemed genuinely interested in each of the properties that I was looking at, and were always willing to give advice. It was also very heartening that you were also looking out for the interests of the family who had bought Rose Avenue. And, once again thank you for returning our left behind box after we had left the building. The sale of a house is a stressful period in anyone's life - even if you are ready and have made the decision in a cool and methodical way. Thank you for the respectful way that you handled the sale of my property. I would encourage others to invite you through their castles, and allow you the chance to evaluate and plan their best outcomes. I will look forward to that glass of bubbles in my new castle at some point.
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