Good news, and our thanks for pursuing this on our behalf. Excellent service from you-extremely efficient and professional.

My name is Parvana & my husband & I recently engaged Marshall White to lease out our property in East Malvern. Our property manager is Ashlee.

The reason for my email to you is to give you some feedback on Ashlee.

During our first meeting, Ashlee came across very professional & not very "car salesman" type, which is the precise reason why we went with your agency.  
Post lease, Ashlee has been very proactive & prompt with her response to my numerous questions. She has in fact followed up on a few items for us while we are in Hong Kong.

I think it is important for you to know that you have a great asset in your team.

We are property investors and have been in the industry for over 20 years.  Ashlee Poon has been managing our properties since 2001??  And has done an extremely good job during this time.
 
We are confident in Ashlee's abilities to maintain our properties and are very pleased with the service she has provided us over the years.  We have been so happy with Ashlee's services that we have chosen to move our properties over to the Real Estate Agents Ashlee has worked for during this time. 

To this end we have moved our properties over to Marshall White so that they can be managed by Ashlee Poon.  We  would like Ashlee to personally continue to manage our properties. 

Ashlee and Marshall White have handled our two properties in the highest manner since they took on our property portfolio. We have found them to be prompt in their actions, easy to deal with and always giving 100% towards us as their clients. Ashlee always makes sure she contacts us when there is an issue at either of our properties so that we are always remaining in the loop with what is happening and we have a say in any decision necessary. Having Ashlee as our property manager means we don’t need to worry as much about our investment property as we thought we would as we know they’re in good hands.

I would highly recommend Ashlee and Marshall White to my family and friends if they ever require a property manager.
 

Ashlee Poon has been an exceptional property manager. My property was leased within a week of it being listed, with suitable tenants who are looking after the house. Her communication is excellent, I am constantly in the loop with any maintenance requirements or issues as they arise. There have been a few teething issues with my house, but Ashlee kept me informed and assisted with every step of resolution, ensuring tradespeople were called out in a timely manner and the issues properly resolved. She also followed up with me to make sure I was happy with the work. She went above her role to ensure everything was sorted and the tenant was happy. I would highly recommend her as a property manager – she is qualified, trustworthy, more than capable and excels at what she does.
 

Ashlee has been our property manager since 2007, making that 5 years ago. The first time we met her, she came across as easy-going and genuinely friendly. She also had many years of experience under her belt (quite a good reassurance when you are new to investing). Meeting her was what we considered “pretty lucky” in such a complex and unpredictable rental market.

I merit Ashlee for being very prompt with her updates and act on to issues, respond to our queries and provide recommendations on other matters. Her attention to detail is amazing. She has earned without a doubt our respect by being a hard-worker and we trust her fully with our properties.
We are so glad to have Ashlee as a property manager. She has proven herself to be a leader in her field. We will continue to highly recommend her to any of our family and friends. She has made the experience of being a landlord a pleasant one and if we decide to continue investing, I am certain Ashlee will be able to handle any growing portfolio and take away the worry and stress. 

 

I have found Ashlee and Marshall White to be extremely professional, helpful and knowledgeable in the process of leasing our property. Considering that there is much to be organised as we are moving interstate it is a relief to know that Ashlee's aptitude in managing this process has made for an easy transition. Her ability to provide insight and guidance in relation to process, tradespeople and securing good tenants at a great price has given me great confidence that the property is in the best of hands whilst we are in Queensland. We will seriously be considering Marshal White when we look at selling the property in the next 12-18 months.