Our family would like to express our gratitude to both you and Michael Ryan on assisting us with the sale of our home. Both Henrietta and I appreciated the time that you both provided to us, your flexibility to meet, the diligent call backs and updates and your professionalism throughout the process. In particular, we found the open and honest feedback you both provided and your ability to set realistic expectations to us crucial before and during our campaign. We are pleased that we chose Marshall White over your competitor as the quality of the service from all involved and the marketing campaign, in particular the video, was spectacular. All of our friends and family who saw this and other aspects of the sale were very impressed. The auction was expertly run and we commend you both on the result achieved for us and your ability to keep us updated and relaxed during what is a nerve racking day. To any prospective clients, we would highly recommend both Tori and Michael as we found that they know the area they work in, keep you updated on any prospective competition, provide excellent feedback throughout the campaign, cross-market within the Marshall White office diligently and demonstrate an excellent understanding of prospective buyers and their capacity to buy your home. The marketing campaign is flawless and definitely attracted a significant amount of the right attention. Our family wishes you both the very best going forward and if we are to look at selling our home again, we will seek you both out as our first preference.

Jeri & Henrietta Thomas - Barbara Street, Mont Albert

We have dealt with a number of estate agents and none of them come close to Tori. She has many positive attributes, one of the main ones that we found missing in other agents is that she is proactive – she kept regular contact with us, she suggested possible houses and made an effort to show us around if we had missed or could not make the advertised open for inspections. Another rarely found attribute in estate agents was her honesty, when we sold houses through her she did not inflate our expectations, when we bought houses through her, we knew how many others were seriously interested and had a very good idea of what it was likely to sell for. She is also very good at knowing the market, or asking the right people, when we sold we received a price very close to what Tori had forecast, when we were looking to buy a house from a different real estate agent, Tori was able to provide us with useful details about the suburb and street. Tori also has genuine warmth and is very approachable. We wouldn’t hesitate to recommend her, either for buying or selling, and we will look to her when we consider our next move.

Lavinia Gordon - Rathmines Grove, Hawthorn East

Having bought our new home we can sit back and think about the experience of selling our beloved old house. In reflection it is clear to us that the help and support which you gave us made the process so much easier. During the process you were always most warm and friendly, very professional and available. It felt like a real team with you and Duane. We would have no hesitation in recommending you to others or having you act again on our behalf Thanks again Tori and we wish you every success in future

Helen & Ivor Edwards - Victoria Crescent, Mont Albert

Thank you for managing the sale of my home in September 2014. I could not be happier with the professional and transparent way in which you approached my situation. At all times, I felt fully informed and always knew that I had a voice if I wanted to raise a concern or query, which were always answered respectfully and with guidance. Your team was always there to bounce ideas off which I found to be a key point of difference with other agents I have dealt with in the past. The price you achieved for me in a very short space of time has given me choices in my future and a chance to (almost!) have my cake and eat it too! Finally, thank you for creating excitement in selling my home, both within my family and up and down the street! I would not hesitate to recommend you personally and your wider team at Marshall White to others looking to sell in my local area.

Zoe Brinsden – 3 Dale Street, Balwyn

Just wanting to thank the staff at Marshall White real estate in Hawthorn. If it wasn’t for the competent, friendly manner of Tori McGregor my family would have looked elsewhere. Tori proved to have a thorough understanding of the area and of our expectations with achieving a hassle free sale. Tori would always keep us both informed as to the progress of potential buyers. Tori McGregor a huge thank you for ensuring the day was a success.

Dianne Swift

I had the pleasure of having Tori MacGregor and Michael Wood sell my home in Canterbury recently. This was the fifth home I have sold and I was just amazed at the work that Tori did not only in attracting buyers but keeping us informed every step of the way in how we were going in the sales process. Extremely professional in everything she did I have never come across anyone in that area who was as good. We got more than we thought we would in the end and know it was due to her hard work.

Andrew & Jenni Neal

We write to commend Tori McGregor, Duane Wolowiec and Michael Wood for the outstanding campaign they put together for the sale of our home in Deepdene. From my very first phone call to Tori I felt at ease with her warm and professional manner. A few days later Tori and Duane met us at home and stepped us through the process they would go through putting our home on the market and both my husband and I knew that we had a confident, experienced, friendly, professional team working for us. Open for inspections – Tori briefed us on handy tips which were really helpful to me and we had reminder messages about the date/time of the open. Shortly after each open we had a call back from Tori, sometimes Duane to keep us informed on numbers that came through the house and their feedback. Check in meetings – During the 4 week campaign we had two meetings with Tori and Duane where they discussed the campaign and we made slight advertising adjustments, in the second meeting they set us some home-work where they recommended my husband and I discuss our reserve and other financial details to be prepared for various scenarios that might happen. It was at this stage where we appreciated the integrity and transparency that Tori and Duane displayed. Auction day – Everything that was out of our control worked brilliantly for us – Melbourne was warm with blue skies, all the gardens around us were green and in bloom and the cricketers on the Deepdene Oval made a picture perfect scene. Michael Wood – we had Michael as the auctioneer and my adult kids who were at the auction informed us that Michael was a ‘gun’. Michael has a strong voice, the right words roll off his tongue, he’s witty, sharp and has uncanny knack of reading the crowd and achieving a great outcome. A big thank you to Annabelle Elstoft and the rest of the admin team for their warm and professional assistance in a timely manner. Well done team and I am happy for you to provide Bernard or my mobile number to anyone who might have some enquiries when they are considering selling their home. To the Marshall White Team, a sincere thank you, we really appreciate your hard work, dedication and friendliness.

Bernard & Patty Laufenberg

Tori and Danny acted professionally through the auction campaign. They met with us a couple of times and guided us through the process. After every inspection, they called to advice of attendance and provided feedback received from prospective buyers. Tori and Danny kept us informed throughout the campaign. I would have no hesitation in recommending Tori and Danny to any potential vendors.

John Stosius

Hi Tori, After the angst and excitement of yesterdays auction I wanted the formally thank-you for the fantastic job that you did for me. After meeting you for the first time I was taken with you bright and friendly professionalism and it was clear to me immediately that I wanted you to handle the sale of my home. At all times you were available and punctual, you were clear and concise in your instructions to me and gave me feedback in a timely and concise manner. With all that, you were also friendly and approachable and didn't try to lead me up any garden paths. You gave me excellent advice when I was buying my new house and the styling company that you suggested helped me make my home the best it could be for the sale. All that, I appreciated immensely. On the day, the sale went completely by the book and the end result for me was truly excellent. So, I also wish to thank the whole team at Marshall White, especially Michael Wood, for the great result that was obviously a cohesive team effort. Thanks to Zoe for her prompt attending to all the admin and emails. So thank-you again Tori, you made the often fraught endeavour of auctioning a home as easy and pleasant as it could possibly be. You love your job and it shows and translates to an enjoyable experience for your clients. May you continue enjoying and succeeding at Marshall White. Kind Regards Susan John and Stephen

Susan & Stephen