We’ve just recently sold our home in Dec 2021 and we cannot praise the wonderful Tori McGregor of Hawthorn Marshall White enough for her amazing job in marketing and successfully selling our home. I first met Tori years ago when we were were interested in buying another property. Unlike other agents that forget about prospective buyers after a property has been sold, she made the impressive effort to always stay in touch and forward any new listings that might be of interest to us. It was never forceful or unwanted as she always communicated with warmth and a genuine desire to help us as much as she could. When the decision was made to sell our home, the choice of agent was a no-brainer for us. It had to be Tori. We didn’t even bother asking anyone else as we knew there was no other agent that would take the same care and effort as Tori. If she took the care to nurture a relationship with us over many years, we knew she would be doing the same with many others. Her amazing people skills, her genuine love for her job, her impressive negotiation skills, experience and professionalism definitely helped us achieve a record price for our property and we couldn’t recommend her more highly. Thank you, Tori, for being simply the best agent we could have ever engaged and for sharing our journey so warmly for many years. All our gratitude.

I cannot recommend Tori McGregor from Marshall White highly enough. In 2019 we sold our Surrey Hills house with Tori and she worked extremely hard in a difficult environment to get the sale for us. Tori's commitment, advice and guidance was wonderful. So, in 2020, when we decided to sell our unit to move north, we got in touch with Tori to take on that challenge during COVID. Tori ended up selling the unit in a short period of time off market before I had to pay for additional marketing. Before and during the sale Tori was responsive to our needs, always responding and providing advice at any time of the day or night. After the sale, there ended up being a delay with the settlement due to the buyer. This had nothing to do with Tori or Marshall White, but when I rang Tori, she jumped into action to try to assist us in any way she could. This was not part of the sale or contract, but that did not matter to Tori. Again, she answered every call and was very responsive and always caring and helpful. The service was of the highest standard and I highly recommend Tori from Marshall White.

Upon selection from four comparable real estate agencies interviewed, I recently engaged Ms. Tori McGregor, from Marshall White Real Estate Agency, to act on my behalf in the sale of a new three bedroom dual occupancy home in Box Hill South which was completed in October, 2019.

I selected Tori above her competitors as she displayed, in my opinion, all the prerequisites one would hope to find in an estate agent to market a more prestigious property in, some would say, a challenging market just prior to Christmas, 2019. I was impressed by her sincerity, her obvious drive to win the selection process, her well thought out marketing strategy to obtain the best price possible for the property, and most importantly to me, her commitment to me to work exclusively on my behalf to obtain the best result possible.

I am delighted to say that my confidence in her abilities was resoundingly justified. The sale process proved to be much longer than either of us expected due to changing market conditions, volume of sales in the area and very selective prospective purchasers.

The sale process took three months instead of the expected one month inspection process. Tori, ably assisted by her associate Lisa Lou, held weekly inspections, sometimes biweekly, and even during the Christmas/holiday period when Tori was technically on annual leave. After each inspection, she would give me an update as to how each inspection went. All sales leads were followed up, no matter how tenuous.

I am further delighted to say that her commitment to obtain the best price possible became reality just recently. Tori was able to obtain a better than expected price for me after a gruelling two hour negotiation process under difficult circumstances.

I would like to take this opportunity to again thank both her and Lisa for a job well done. Throughout, Tori displayed a professional approach and a tenacity that I greatly appreciate. Her attention to detail, her positive and supportive manner, and her commitment to explore all avenues “outside the box” helped me to achieve the best result possible.

Finally, I have no hesitation whatsoever in recommending Tori to any prospective vendor. I am certain that she will act on their behalf with integrity, honesty, perseverance and professionalism.

I thought I might write a few words of thanks to you and your team for the outstanding job you all did in the sale of my mother’s twin properties at 5 Jurang Street, Balwyn.

As you know, it was not a “simple” sale with me being required to liaise with my three interstate and overseas-based brothers on every step of the process as we acted jointly on my mother’s behalf.

From the outset you demonstrated real understanding of our situation and adjusted how your services were presented to allow me to share information easily and transparently with my brothers.

Unsurprisingly, I was required to canvass a range of different agents to handle the sale of the two properties and Marshall White was one of a large “beauty parade” of potential agents.

Obviously the Marshall White approach stood out, not only for the effort in tailoring your approach to our needs but also in quickly responding to questions and concerns. Again, this was done in ways that supported my need for transparency and consultation with my brothers.

Why did we go with you?
You submitted your sales proposal on time (only a few days) and in a format I was able to share with my brothers.
Your proposal specifically and constructively addressed how to sell the two adjacent properties with a tax effective approach to marketing, photography and sales costs across the two properties.
Your entire sales approach was focused upon selling our properties rather than promoting yourselves either as individuals or the overall Marshall White brand. We wanted to sell a house not build a brand. The agency that came a distant second to Marshall White (i.e. Fletchers) seemed very different in the way they marketed other properties. After their unsuccessful bid they added me to their mailing list and my suspicions were confirmed in that they seemed predominately concerned about promoting their agency and brand rather than the properties.
When asked straight questions, you gave a straight answers. Should we remove all the furniture?, Should we get it painted?, Should we get the houses “dressed” for sale? were all answered with considered, professional and forthright responses.
After procrastination by my brothers, everything needed to happen quickly, and you stepped up. After a tortuous three months of clearing the house we only had a few weeks to finally prepare and present them for sale before Christmas. You found us a range of highly professional service providers to tender for and then undertake work in a ridiculously short timeframe. You delivered some “tough love” recommending we spend a little to (possibly) make a lot, based upon your professional experience and judgement. We followed your advice and recommendations and frankly, we were blown away by the results.
The actual auctions were conducted with absolute professionalism (and considerable skill!) At your suggestion, I had attended an auction conducted by James Tostevin and was very impressed by his enthusiasm and energy in striving for bids, even after the reserve had been reached. It must be tempting to quickly "snatch the sale” at a lower price given the small additional fee accruing from an extended effort. This was obviously NOT what James does and, as a vendor, I was happy to see him squeeze every last dollar from the bidders.
During the sales campaign, you again provided me (and my brothers) with clear, candid and frank information and feedback to help us present the properties in the bast possible way.

So, what was the result? We set, what we thought was a fairly optimistic reserve of $1.32m on the front house. After an auction which started on a vendor bid of $1.2m and then ran for over 30 minutes and over 80 bids, James finally sold it for 1.606m - we were amazed by James’ energy and effort to suck every last bid from the potential purchasers. To add a cherry on top, he subsequently grasped upon a casual comment by the buyer and proposed a shorter settlement. This simple piece of quick thinking accrued an extra $2000 of interest for my mother and saved a similar amount on her residential aged care bond. Who does that?

After the euphoria of the front house, James could have been forgiven for being a little flat for the second property, which we had again set an optimistic (speculative?) reserve of $1.0m. James stepped up again and we achieved an outstanding $1.160m after another tussle among professional investors and hopeful home buyers.

Given all the above, I can only say I would (and will) unreservedly recommend you and the team at Marshall White - Hawthorn to my friends and family.

Well done!

Hi Tori,

After the angst and excitement of yesterdays auction I wanted the formally thank-you for the fantastic job that you did for me. After meeting you for the first time I was taken with you bright and friendly professionalism and it was clear to me immediately that I wanted you to handle the sale of my home.

At all times you were available and punctual, you were clear and concise in your instructions to me and gave me feedback in a timely and concise manner. With all that, you were also friendly and approachable and didn't try to lead me up any garden paths. You gave me excellent advice when I was buying my new house and the styling company that you suggested helped me make my home the best it could be for the sale. All that, I appreciated immensely.

On the day, the sale went completely by the book and the end result for me was truly excellent. So, I also wish to thank the whole team at Marshall White, especially Michael Wood, for the great result that was obviously a cohesive team effort. Thanks to Zoe for her prompt attending to all the admin and emails.

So thank-you again Tori, you made the often fraught endeavour of auctioning a home as easy and pleasant as it could possibly be. You love your job and it shows and translates to an enjoyable experience for your clients.

May you continue enjoying and succeeding at Marshall White.

Kind Regards

Susan John and Stephen

Tori and Danny acted professionally through the auction campaign. They met with us a couple of times and guided us through the process. After every inspection, they called to advice of attendance and provided feedback received from prospective buyers. Tori and Danny kept us informed throughout the campaign. I would have no hesitation in recommending Tori and Danny to any potential vendors.

We write to commend Tori McGregor, Duane Wolowiec and Michael Wood for the outstanding campaign they put together for the sale of our home in Deepdene.

From my very first phone call to Tori I felt at ease with her warm and professional manner. A few days later Tori and Duane met us at home and stepped us through the process they would go through putting our home on the market and both my husband and I knew that we had a confident, experienced, friendly, professional team working for us.

Open for inspections – Tori briefed us on handy tips which were really helpful to me and we had reminder messages about the date/time of the open. Shortly after each open we had a call back from Tori, sometimes Duane to keep us informed on numbers that came through the house and their feedback.

Check in meetings – During the 4 week campaign we had two meetings with Tori and Duane where they discussed the campaign and we made slight advertising adjustments, in the second meeting they set us some home-work where they recommended my husband and I discuss our reserve and other financial details to be prepared for various scenarios that might happen. It was at this stage where we appreciated the integrity and transparency that Tori and Duane displayed.

Auction day – Everything that was out of our control worked brilliantly for us – Melbourne was warm with blue skies, all the gardens around us were green and in bloom and the cricketers on the Deepdene Oval made a picture perfect scene. Michael Wood – we had Michael as the auctioneer and my adult kids who were at the auction informed us that Michael was a ‘gun’. Michael has a strong voice, the right words roll off his tongue, he’s witty, sharp and has uncanny knack of reading the crowd and achieving a great outcome.

A big thank you to Annabelle Elstoft and the rest of the admin team for their warm and professional assistance in a timely manner.

Well done team and I am happy for you to provide Bernard or my mobile number to anyone who might have some enquiries when they are considering selling their home.

To the Marshall White Team, a sincere thank you, we really appreciate your hard work, dedication and friendliness.

I had the pleasure of having Tori MacGregor sell my home in Canterbury recently. This was the fifth home I have sold and I was just amazed at the work that Tori did not only in attracting buyers but keeping us informed every step of the way in how we were going in the sales process. Extremely professional in everything she did I have never come across anyone in that area who was as good. We got more than we thought we would in the end and know it was due to her hard work.