Recently I sold a property through Marshall White, Sarah Wood being our agent.

I had several challenging issues to deal with regarding the property’s condition, presentation and occupation prior to listing. During the process of sale preparation, the market conditions changed dramatically as a result of the Covid-19 pandemic.

After some initial research and from a short list of suitable agents, I chose to appoint Sarah as she had already shown an attention to detail and quality, discussed market expectations with me in knowledgeable and realistic terms, and I felt she would be the right person to deal with.

Sarah immediately assisted in navigating the process of preparing the house for sale, and she had a network of reliable contractors who were able to assist. She dealt with my ongoing enquiries and nothing appeared too difficult for her; her work ethic was evident throughout.

When market conditions changed, she demonstrated initiative and agility to change the method of sale and shorten the time frame on my request. Throughout the process she communicated regularly, keeping me up to date and providing enough detail so I could make decisions and remain in control. As our relationship progressed, so did my trust in her judgement.

Definitely not your average auction, the campaign process combined with Sarah’s range of contacts attracted and engaged a pool of motivated buyers. Sarah then used her strong negotiation skills to ensure a competitive market price was reached.

I am very pleased with Sarah’s work and am confident we obtained the best outcome even in a fast-changing environment.

I write this testimonial to thank and applaud Brad and Sarah for their unconditional support, professionalism and candour regarding the off-market purchase of my Tennyson Street apartment and sale by auction of my townhouse in Milton Street in the last few months.

Having previously experienced dubious and unprofessional behaviour from other agents from different real estate companies, I was more than sceptical at the start of this process.
The first property I looked at was an apartment for sale in West St Kilda, that Brad was managing. Even though this property was not right for me, this initial meeting with Brad and later that evening with Sarah, when both came to review my townhouse, was an absolute stroke of good fortune. In that initial meeting, I was up front about the reasons regarding my decision. I made the pragmatic (yet difficult) decision to sell my three-bedroom, two-storey townhouse in a prime Elwood location and purchase a one level property anywhere, hopefully, in the City of Port Phillip. Brad and Sarah appeared both trustworthy and dexterous in their profession and this gave me confidence that they would give me the support I needed during this process.

Over the next eight weeks I was able to work collaboratively with them in the pursuit of a one-level property. Sarah and Brad acted above and beyond my expectations in so many ways, for example carrying out research on the compatibility and any pitfalls of potential properties and weekly detailed data on prospective buyers and the state of the market. As well they organised and conducted informative, realistic and motivational weekly meetings leading up to my Milton Street auction.

Having Brad as an agent and auctioneer right from the start was a bonus and he encouraged me to attend a couple of his auctions prior to mine to observe him in action. His authenticity as an auctioneer was more than evident. It was Brad who rang me up one Friday to say that he had found me the perfect apartment off-market, and I’m pleased to say, it is! During the purchase and auction stages, Sarah and Brad were expert, respectful and calm at negotiating and managing these to a positive outcome for all.

I unreservedly recommend Sarah and Brad for anyone about to sell or buy property. They are outstanding real estate professionals as well as being genuine, thoughtful people.

Early this year, we made the big decision to sell our family home in Port Melbourne. While our home had been tenanted for the past three years through Marshall White, it still felt like our family home.

We engaged Sarah Wood of Marshall White to talk through the sales process, including minimizing any potential disruption to our tenants.
Sarah was an absolute pleasure to work with. We worked together on what the sales process and campaign could look like, she took the time to ensure that everything was extremely well planned and organized. From the outset, Sarah helped us understand the market, helped set realistic expectations and walked us through what would occur as part of the sales campaign.
We put our trust in Sarah and she delivered. She provided guidance on the right time to conduct the auction, identified realistic price ranges, and ran an active and professional campaign – right down to the final negotiations on the auction day.
We also purchased a new home around the same time, and Sarah’s advice and guidance was incredibly helpful. She helped give us confidence that we had made the right decision.
We would happily use Sarah again. In particular, Sarah stood out in providing:
- Excellent expertise and guidance. Given the fluctuation in the property market, Sarah helped set the right market expectations and provided a realistic price range for our property. She knew the market inside out and Sarah’s guidance throughout the sales campaign and purchasing our new home was reassuring.

- Outstanding customer service and focus. Sarah provided proactive updates from house inspections, identified potential purchasers, and always answered questions promptly.

- Guidance and management of the existing tenants. Sarah built a good relationship with the tenants and worked to ensure that their expectations were also met. This meant that the tenants were accommodating and worked with us to ensure a successful campaign, for which we were grateful.

We were pleased to achieve a great result on the auction day as a result of a smooth and professional campaign.

Our thanks go to Sarah and the Marshall White team for managing every aspect professionally. We can’t advocate for Sarah and the team more highly.

Dear Sarah,

We would like you and Marshall White to know how impressed and delighted we were by the efforts you made to achieve the best outcome on the sale of our property. We could not have hoped for more courteous, professional and thorough service. It began with the advice we received from you and from Scott Mollard about the preparation of our house for sale. Although this involved considerable cost, we have no doubt we recovered that cost 'in spades'. You then made yourself thoroughly familiar with the circumstances of every attendee at our opens who had expressed any interest in the property and, so far as we could observe, kept in touch with them to maintain their interest. The result was a very well attended auction and a price that exceeded our expectations.

You were always a delight to deal with, Sarah, and your calm demeanour soothed our jangled nerves in the weeks leading up to the auction and on auction day!
Our decision to engage Marshall White to sell our property was the result of the positive experience friends and other family members have had with you and your excellent reputation. Your work on our behalf has enhanced the high regard in which we hold you and we would not hesitate to recommend you personally, and Marshall White generally, to anyone thinking of selling property. Thank you again, Sarah, for an outstanding job.

Sarah Wood was the agent at Marshall White who looked after the sale of my property in Port Melbourne. During the sale process I was living in London which obviously presented a few challenges in terms of communication and the time difference.

Working with Sarah was an absolute pleasure. She is extremely professional and very organised. She is also a woman of her word – if Sarah says something will happen by a certain date it does. Her communication was regular and very clear. She takes the time to explain her approach and rationale on all key decisions. Her thought process is always very clear and logical. Sarah is the opposite of every real estate agent cliché you have ever heard!

I was extremely impressed by Sarah’s ability to analyse the market and my property’s position within it and develop a clear strategy. This became particularly evident once the open houses began as she clearly analysed all key potential buyers. Her knowledge and recommendations were canny and clear.

I followed Sarah’s advice through the entire process as I believed she was clearly an expert in her field. I am delighted to say that following that advice resulted in a sale price with which I was delighted.

Considering I lived on the other side of the world during the entire process I found it all very easy and without stress – mostly because I completely trusted Sarah and she never gave me any reason to question that trust.

I cannot recommend Sarah highly enough and will be recommending her to friends and family!

We have been so fortunate in having Sarah as our agent assisting us in the recent sale of our house in Cruikshank Street, Port Melbourne. From the first time we met her, we were struck by her energy, dedication and total professionalism. Sarah has great empathy with her clients and kept us completely up-to-date with all the potential buyers and interested parties who walked through our gate throughout the whole campaign. Importantly she guided us and ensured our expectations were realistic. We believe Sarah is thorough and honest in her dealings with all parties and her advice and opinions we greatly appreciated. In the end Sarah went that extra mile in securing our sale. Her engaging and positive manner was so refreshing. We would highly recommend Sarah to anyone seeking to sell their property.

We were very fortunate in our choice of Sarah and her team Marshall White to sell our family home in Brighton. Sarah is the consummate professional; she is incredibly knowledgeable about sales the area, offered excellent advise (which thankfully I listened too), and at the same time was attentive to our needs and wishes, and she remained clam and clear-headed under some very stressful moments. The net result of Sarah’s professionalism was that the house sold for more than $500,000 above its reserve price. I cannot recommend Sarah and her team highly enough and the best advise I can anyone selling their home is to choose Sarah and let her get on with it. She is terrific.