When it came to choosing an agency to handle the marketing and sale of our home, we chose the Boroondara Marshall White office for a number of reasons.

Marshall White have a strong presence in the local market with knowledge to match. We were impressed with Marshall White’s follow-up when we were looking for a property to purchase and their marketing campaigns always drew large numbers at Open for Inspections and Auctions.

In choosing which agents to represent us, we knew undoubtedly that James Tostevin was the best auctioneer we have seen in action. James’ knowledge of real estate and his never give up approach impressed us greatly and together with Mark Sutherland (who we have affectionately come to dub ‘the crowd whisperer’) completing the team, we knew we had the best team in place with both the support and expertise to achieve the best possible outcome of the sale of our property.

Mark and James worked with us to create a marketing campaign that we were comfortable with. During the campaign, we were kept informed every step of the way with follow-up phone calls, one on one discussions and comprehensive notes after every open for inspection.

A very successful auction result was the culmination of weeks of hard work by all involved.

We have no hesitation in recommending Marshall White, and in particular the team of Tostevin and Sutherland to future vendors, buyers and investors.

We are slowly coming to terms with the wonderful result you achieved for us on Saturday and wanted to thank you and Zali for making it happen.

From the outset, you have been warm, positive and professional in your many meetings with us. You quickly developed an understanding of our expectations and what we believed to be important about our house and the sales process. This you matched with an appropriate sales strategy which was not an easy thing to do, as our home was somewhat different from others in the neighbourhood.

Throughout the entire sales campaign and after each “open”, you kept us fully apprised of the progress made. Having someone prepared to discuss prospective buyer’s feedback (both positive and otherwise) meant that no matter what the outcome of the auction, you had done everything you could to keep us updated every step of the way. By working cooperatively with interested buyers, we all felt equally informed when it came to the day of the auction.

During the past six weeks you managed to make us feel as though we were your only clients, which cannot have been easy in view of the number of auctions on Melbourne’s record Super Saturday. Our only regret is that we weren’t out there in the crowd watching you conduct the auction in our back garden. Well, maybe we’ll see you both in action next time, but as bidders not vendors.

Once again Zali and James, thanks for your part in achieving an outstanding result for us on Saturday.

To say that Julie and I are delighted with the result would be an understatement. We are still in a state of shock I think, as the result far exceeded our expectations and hopes.

Thank you so much for your efforts, and hard work. You approached the sale in a highly professional manner, your advice was excellent and you kept us well informed, and up to date on progress and prospective buyers. The campaign was well thought through and progressed seamlessly.

Selling the family home is an emotional and quite stressful time for any couple. You instilled in us a sense at all times, that we had placed the property in the right hands. Irrespective of the result we would have thought that we could not have wanted more from our agent.

We would both like to record our gratitude, and we would certainly commend you both and Marshall White to anyone considering the sale of a property.

We look forward to getting your help when we are back in the market.

We have been clients of James Tostevin for almost 20 years. James has sold a number of properties for us and also for family and friends. All sales have had very successful results and have been handled in a very professional manner. However, nothing compares to our most recent sale, our family home of 18 years.

We purchased the house originally through James and he knew of the emotional attachment and the level of work and love that went into the house over the years. Team Tostevin handled everything with integrity and honesty. There was always a positive energy, respect and good communication. The campaign was well executed, had stunning promotion and received a record price in Camberwell.

James has a well earned reputation to live up to, yet never disappoints. I would not hesitate in recommending him to anyone and would never use any other agent.

A huge thank you from Peter and I for your assistance in selling Robinson Road on the weekend. It’s been a long journey and we had a dream outcome.

I know it’s a result you’ve worked hard for, not just over the last few weeks, but also in the many years prior to that. You’ve always been so generous to me – sharing your time, knowledge and inside information – and for that I’ve been very appreciative.

On Saturday before the auction, we might have been uncertain about the result we would get but we never doubted your ability and desire to get the best possible result for us. Your reputation is well deserved.

On behalf of my wife Margaret, it gives me great pleasure to take this opportunity to thank you and the whole team at Marshall White Hawthorn. We commend you for the professional approach and outstanding way in which everyone went about managing the different processes to sell our property at 57 Broadway, Camberwell.

Your organisation’s attention to detail has been exemplary; from our initial meeting with yourself, followed by Hamish and Michael; then there was the underpinning efforts from your support staff including Emma, Jane, Andrea and Kierra, who have all done a wonderful job. Other team members who assisted throughout the campaign are also appreciated.

Please convey our thanks to all involved.

We would be very happy to recommend your organisation anytime in the future.