Establishing an instant rapport with her clients is something that comes quite naturally to Fiona, however it is the building of trust and long-term relationships that are her ultimate goal. Something she succeeds in through open and prompt communication, sound advice and delivering results that consistently exceed her client’s expectations.
By empathetically listening to her clients and responding to their individual circumstances she is able to assist them in achieving their real estate goals. Knowledgeable, energetic and organised, Fiona is a tenacious negotiator who always has her client’s best interests at heart. She has a remarkable talent for identifying buyers and then matching them to the right property, a skill that is advantageous to both buyers and sellers alike.
Although she possesses a genuine passion for real estate she balances this with a rich home life she shares with her husband, Brad and children Jack, Ned and Charley. They love spending time together whether skiing, surfing, watching the football or socialising with friends and family.
After being very impressed with Fiona’s professionalism, attention and straightforwardness through the purchase of two properties, it was an obvious decision, although not one we took lightly, to appoint Fiona to sell our last property. We find Fiona to be extremely capable, incredibly hard working and very skilled in the assessment of property values. Further to this, Fiona also has a human element that is often lost in the sales process. We have been thrilled with both the experiences and the results on all occasions. We couldn’t recommend Fiona more highly to anyone looking to sell their property.
Olivia & John Bradbury
In making our decision to choose an agent to sell our home we decided on MW as we felt you had an edge on the market in our area, we are thrilled with the result accomplished and felt very comfortable during the whole process. Fiona and Jack you were always encouraging and available for any questions we had, which resulted in a very stress free campaign (if that is possible). Thank you all very much for your efforts we are very excited about the next project to come!
Mel & Vince Turner
I recently sold my house in Malvern with the help of Fiona Ansell-Jones and her team at Marshall White. Let’s face it preparing your house for sale is possibly one of the hardest things you will ever do. I found Fiona so patient with me, her advice was excellent, she was always available to me, and she was respectful of my time and my home. Her honesty was essential and necessary as I faced this challenge. She was always positive and constructive, with sensitivity to the enormity of this experience for me. It is due to Fiona that my house sold pre auction at a price I was very happy with. Since selling my house Fiona has also been instrumental in advising me in the purchase of a new house. Her advice and support was crucial I cannot thank her enough. So if you are looking for these qualities I have listed above in your Real Estate Agent, look no further than Fiona Ansell-Jones. Thank You & Regards.
From the first time we met Fiona we knew she was the agent for us. Her sincerity, her knowledge and her dedication shone through. We were very lucky to have her and the rest of the Marshall White team in our corner and the result on auction day says it all. We were thrilled and recommend Fiona wholeheartedly.
Lars and Monique
We recently sold our Malvern East home after living in it for around 32 years. Needless to say we were a little rusty in what to look for in selecting an agent. It was our great fortune that we were referred to Fiona. We were very impressed by her sincerity, openness, friendly manner, guidance and professionalism throughout the sale process. Our impression was that some agents over promise and under deliver but we are pleased to say that at all levels we found Fiona to be very honest and communicative in her dealings with us. She was always available to talk things through and we never felt that she wasn’t trying her hardest to sell our property. She was extremely supportive on Auction Day and reassuring, which certainly reduced our stress levels. Many thanks to John Manton as well who was a tower of strength on Auction Day. Many thanks.
Craig and Kath Pendock
From the first time we spoke to arrange for you to inspect our home to the day the sale went through, the entire process was clockwork, efficient, and a pleasure dealing with both you and John. Your reliability, organisation and communication is exemplary. I don’t think there was one phone call of mine you missed which assured me that you were equally responsive and accessible to buyer enquiries. You gave us the time we needed, kept us informed of developments every step of the way, and always made us feel reassured, without false expectations. You leave no stone unturned and follow every lead. Fiona, we are still in a state of utter disbelief. You pulled off the impossible in your measured, composed way and with such finesse. You’ve yet again set a street, not to mention, suburb record. Best wishes.
Belinda and Rob Minc
I would like to thank you both and your team in assisting me selling 1 Derby Street. You brought to me a calming reassurance as we moved forward in the campaign. Your professionalism and attention to detail was amazing, you took on board my requests and comments and achieved my expected result without any pressure. I would be more than happy to recommend Marshall White to anyone and hope this will be the start of a new real estate association.
Thank you so much for your professionalism, assistance and guidance in selling and settling on Repton Road! You, Daniel and John worked amazingly hard to ensure our fantastic result. Wishing you a very Merry Christmas and restful “off-season”. Warm regards.
Caroline and Rob Molnar
Lisa and I have been extremely pleased with your attentiveness, communication and honesty throughout both the buying and selling process. As first time sellers we appreciated the advice and experience that you and John brought to the process. We are delighted with the sale result achieved and would gladly recommend you to others. Warm regards.
Just a small gift to thank you so much for your fabulous efforts and professionalism in selling our house at 21 Knox Street, Malvern East last month. Indeed, it was a great result and both Lib and I cannot thank you and John enough. Hoping that you enjoy both of these special wines from my cellar. Regards.
Malcolm and Libby Stopp
We just wanted to thank you for your help and professional insight and advice in the recent sale our house in Kerferd Street. You have been absolutely delightful to deal with and professional and considerate beyond our expectations. You and John and your colleagues were terrific to deal with and made the process a lot easier for us than we had expected. We are very pleased with the outcome and consider your focus and professionalism were key factors in the sale result. Thank you again.
Ian and Shuyan Martin
We would like to take this opportunity to thank you for your wonderful assistance with the recent sale of our family home of 36 years. After seeing you at an auction in a neighbouring street, we were very impressed with your professionalism and friendly, positive demeanour. The decision was promptly made that you and Marshall White would be entrusted with the very delicate task of selling our home, after many years of consideration. The idea seemed very daunting and we knew that the process would require a great deal of care, patience and knowledge. From the very beginning you provided us with great support and helped us ultimately achieve our final goal. Your professional advice, honesty, understanding and positivity proved invaluable at a time which is typically very stressful and overwhelming. We could have never imagined such a wonderful result and can say wholeheartedly that we are very pleased that we engaged you and your fantastic team. You gave us confidence and guidance, making the whole experience a positive one. We will certainly recommend Fiona, John and the Marshall White team to anyone considering selling their home.
Greg and Mary Atkins
Firstly, let me repeat our sincere thanks to both of you for the outcome achieved on Saturday and for the manner in which the campaign was conducted. Throughout the campaign we felt you had the situation under control and that you respected our concerns. The absence of real estate “spin” in your communications with us was greatly appreciated. The decision to appoint MW over JCBM was genuinely very finely balanced. I said to Annabel on Friday night that I felt we had made the correct decision. The events of Saturday afternoon confirmed that. We would happily recommend you to any friends of ours who may be considering selling their homes in the area.
Justin & Annabel Brebner
With a view to downsizing, Jo and I decided to sell our home at 21A Manning Road, Malvern East located in the Gascoigne Estate. A “Spanish Mission” style home purchased in 2006, we put our “heart & soul” into a full renovation in 2009. We knew Marshall White (“MW”) was the preeminent agent in the estate so the decision to choose MW was based upon that indicator. We were quickly introduced to James, John & Fiona. We both conceded to our MW team that the notion of selling, open for inspections and the objective of achieving a good sales price was going to be very stressful for us. From the moment we signed up, to the fair and very reasonable commission discussion, to the advertising recommendations, we immediately felt comfortable that not only we were in professional hands but equally were dealing with high quality family people who cared. Our 4 week campaign commenced early November, 2015 and we were kept honestly appraised with regular meetings and comforting texts. No “trumped up” agent talk, just the facts. The auction was held last weekend and the whole process was simply masterful. Whilst I appreciate that not everyone has this type of outcome the price we achieved was the second highest price per square metre in the Gascoigne ever. Consequently, I personally could not recommend the services of MW and indeed more particularly James, John & Fiona highly enough, they are simply wonderful people and outstanding agents.
Fiona, words cannot thank you enough for all the work you have put in to making our auction such a huge success. Your warm and gentle personality put everyone at ease. It was not uncommon to hear that both you and Jason were highly professional and enthusiastic when greeting potential buyers. “Our dream team”. Thank you again for making this painless.
Ross & Kerryn Castle
Just a few lines to say how much I appreciated your cheerful and consistent communication throughout the campaign to sell 19 Douglas Street. I know our property was not the only one you were working on, so I expect that you were just as diligent in promoting them as well. I have no doubt that all the effort you made contributed largely to the excellent outcome of the auction.
Hi Fiona, just a quick note to say thank you so much for all your efforts throughout the campaign and achieving the great result on Saturday. Could you please pass on to Andrew how impressed we were with his professionalism on the day. Full marks to you both!
Steve & Justine Ell
We feel extremely lucky to have had Fiona as our selling agent. She came highly recommended by friends, and we were not disappointed. Fiona is competent, discreet, professional, hard-working and extremely thorough in her approach to real estate and her clients. We felt very comfortable working with her and, perhaps more importantly, we were extremely comfortable having her warm and engaging manner representing our house out there in the market place with potential buyers. Her manner is always polite and friendly, however this belies somebody who is very sharp and focused, and we always found Fiona to be extremely detail-driven.
Georgina and Tom Hall
Thank you both for the handling of the recent sale of our home at 16 Courang Road, Glen Iris. We were absolutely thrilled with the outcome, and the manner in which the entire campaign was managed. Your attention to every detail was outstanding. The care and commitment, the energy and enthusiasm you displayed throughout the campaign, and the ongoing communication and high level of organization was very much appreciated. The service from the team at Marshall White was first-class on every aspect from the initial listing, implementation of the marketing campaign right through to the auction and post-sale activity. It was a fantastic team effort all round; we simply could not have been more impressed with the commitment by you both and the Marshall White team
Vendor of 16 Courang Road
I wanted to tell you that as an agent you have been absolutely wonderful to deal with and if I decide to purchase more investment property in the New Year, I will have no hesitation in contacting you. I would also have no hesitation in recommending you as a great agent to deal with. I really would like to thank you for your help in purchasing Tooronga Road – you have no idea how utterly thrilled I am about this home. Please stay in touch – it is always enjoyable talking to you and perhaps in the New Year when I decide what to do regarding investments, you may have something that works for us.
Our decision to appoint Fiona Ansell-Jones and Daniel Wheeler to manage the sale of our house was made after very careful consideration and with due regard to other well qualified alternatives. Having achieved a very good result, we are happy to say that our decision to appoint Fiona & Daniel has proven to be correct. We had two important criteria as the campaign progressed – that we be kept informed of developments in a timely fashion and that all communications with us were straight forward and candid. Daniel and Fiona met and exceeded our expectations on both counts. Further, they demonstrated a great deal of skill in developing the interest of all the prospective purchasers who looked through our home without over doing it. Both Fiona and Daniel have engaging but not overbearing personalities. The success of our campaign is in no small part a reflection of their abilities to communicate effectively with people. In short, we are very satisfied clients. We have no hesitation in recommending Fiona and Daniel to anyone considering employing them to sell their home.
Dear John & Fiona, Thank you for your patience, help and support throughout the sale of our home. We have greatly appreciated your kindness and consideration over the past few months. Please enjoy this small token of share treats as an expression of our gratitude.
Jocelyn Fuller & Anne Vella
Thank you very much for all your hard work and your beautiful nature. Our experience with Marshall White has been amazing and this has been because of you and your team.
Fay & David Kennedy
I would like to thank, and congratulate you and Fiona, on the excellent result achieved at the Auction of 19 Douglas St East Malvern, held on December 13th, 2014. The campaign which was conducted by yourself and Fiona was professional, friendly, and understanding of the needs of the vendors, the executors of the property. It was your knowledge of the market and your firm approach to what was needed of the property, to achieve the highest price available on that date that was the identifiable difference which influenced the selection of Marshall White as the Agent for the sale of this property. Fiona worked efficiently and effectively throughout the campaign to achieving the best outcome for the sale of the property. Employing the services of the Stylist, who placed furniture in the house, arranged for the painter and the gardener to make the house as presentable as possible, contributed to a fantastic result. Every aspect of the redecoration was of the highest caliber and contributed to a successful outcome. Fiona maintained a constant, informative and very understanding communication with myself and Maureen, throughout the campaign. I found the meetings which were held weekly for the 4 weeks prior to the Auction, were invaluable in keeping us informed, and helped to establish a positive report and relationship with us. On the day of the Auction, everything was conducted at the highest level of professionalism, to achieve a result that exceeded all our expectations. Once again, thank you Andrew & Fiona, for an outstanding experience in the sale of 19 Douglas St East Malvern.
We are pleased and sincerely thank you for your care and attention. You are very good at your work and John Manton is magical and should be my brother-in-law’s new assistant! I really appreciate your time and effort. We are so pleased that a lovely young couple will enjoy our home. We wish you and your family best wishes always.
John & Jilda Cosentino
Firstly, let me repeat our sincere thanks to both of you for the outcome achieved on Saturday and for the manner in which the campaign was conducted. Throughout the campaign we felt you had the situation under control and that you respected our concerns. The absence of real estate “spin” in your communications with us was greatly appreciated. The decision to appoint MW over JCBM was genuinely very finely balanced. I said to Annabel on Friday night that I felt we had made the correct decision. The events of Saturday afternoon confirmed that. Yours was a job well done. We would happily recommend you to any friends of ours who may be considering selling their homes in the area. This was evident both in discussing our plans to sell the house initially and how the market looked in our area, through to deciphering and engaging with interested parties. From the very start, Fiona was thorough, competent and knowledgeable about the market, and precise in her execution of our campaign. On another note, selling one’s house is always a time of heightened emotions and logistical nightmares for a family. Fiona, John and Elise took all the hysteria in their stride and maintained such a steady pace which we found incredibly reassuring. Their ability to talk openly and honestly with us in the final week of the campaign was great appreciated, and, I believe, assisted us in setting a realistic reserve we were happy with on the day. The price we achieved for our beloved home was phenomenal and we couldn’t be more thrilled, so Fiona and her team delivered at every point along the way. We couldn’t recommend her more highly.
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