My wife and I were successful purchasers in a sale process run by Abby Innes and James Redfern in late 2020. We primarily worked with Abby, who was very responsive, transparent and helpful throughout the process; facilitating viewings, answering questions about the property, managing the bidding process, and supporting execution of the sale contract. This was a fair and very well run process and I would definitely work with Abby and James again.

Abby Innes is an extremely professional, helpful and efficient. She is a pleasure to deal with and I would recommend anyone considering selling their homes to use her and James Redfern of Marshall White as their agents in the Malvern and Toorak area. They were by far the best of all the agents we looked at and achieved a higher than quoted price for the house we sold in the middle of lockdown, i.e. under the most difficult circumstances.

I can only repeat that Abby is reliable, efficient, carries out her promises and is a pleasure to work with.

Abby was a pleasure to deal with during the stressful buying process. It was a unique time to be purchasing a property during lockdown and sight unseen. Whilst we knew we were taking a risk, Abby afforded us the opportunity to do as much due diligence on the property as the law allowed at the time. We were sent detailed videos she took before lockdown so we could get comfortable with the interior of the house from top to bottom. She was transparent with us on vendor expectations and where other buyers were at. Ultimately we were very happy with the outcome of the successful purchase of the property and given it was a deceased estate bought during lockdown, there was an extra effort required on Abby's part to chaperone the various stakeholders to finalise the deal so we could pop the champagne corks! I would not hesitate to recommend Abby to any buyer.

You dealt with this matter in a most fair and efficient manner and for that, I thank you. Your honesty and integrity was there for all to see and was much appreciated. I worked out from day one that you were absolutely trustworthy. You said what you meant and did exactly what you said you would do and I am most grateful for the way in which you have conducted yourself throughout the whole sale process for 1/11 Albany Road.

I seldom write reviews and dealing with Abby has been a refreshing experience. She certainly has your interest in mind, listening to your needs and ever so helpful.

After going through numerous properties for 5 months and finally we found our next home, unfortunately not with Abby. But, she still followed up on our purchase and offered to help out with the process as we were facing some challenges.

We thank you Abby, for your professionalism and sincerity.