February 11, 2020
Property Management

Owner and Renter Responsibilities During NBN Installation

News and Insights
It is the renter's responsibility, once an address is NBN ready, to arrange an internet provider to attend the property so they can begin using the NBN.

The Australian Government is currently rolling out National Broadband Network (NBN) infrastructure across the country to increase residents’ internet speed and reliability. The majority of inner city Melbourne is NBN ready, with the rest of the city expected to be connected by mid 2020.

If owners or renters are unsure about the status of their property, they can search on the NBN website to see when NBN will be rolled out in their area. It is the renter’s responsibility, once an address is NBN ready, to arrange an internet provider to attend the property so they can begin using the NBN.

After an address is NBN ready, there is a 12 month window where the connection may be installed free of charge. If an owner feels there is a risk this timeframe will be exceeded they should contact their property manager.

Once their address is NBN ready, the renter needs to select their internet provider and contact them directly. The provider will notify the renter when a certified technician will visit the property and install the connection.

‘At this stage it’s important renters brief their property manager so they can liaise with the owner on selecting the most discreet location for the external NBN box,’ says Anna Rivett, Property Manager at Marshall White.

At this stage it’s important renters brief their property manager so they can liaise with the owner on selecting the most discreet location for the external NBN box.
Anna Rivett Property Manager, Marshall White

Neither the property manager nor owner are required to attend the install of the NBN, however, if an owner has any concerns, they can request that their property manager visits the property during install. The renter must be at the property when their chosen internet provider connects their home to the NBN, as this is a separate process from the installation of the NBN.

Finally, it is very important renter are aware that the equipment the technician installs is allocated to the residence. It should not be altered or removed when the renter vacates the property as this may incur a new installation fee.

If you have any queries regarding property management or leasing, please contact the Marshall White Property Management Team who will be happy to assist. For more information contact us on (03) 9822 8711.