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COVID-19 Updates and Key Contacts

Consistent with Department of Health directions on the 17th February 2021, all Marshall White offices will be open from Thursday 18th February. All auctions, inspections and appointments will commence under the prescribed density limits.

Our Agents and Property Managers are always available via email and phone for any support or guidance you may require. Below you will find access to our most current business updates and resources and emergency contacts for all areas of our business.

Stay safe and well and we remain available to help in any way we can.


General Enquiries

We continue to be available to help support you during this time.

Contact your Agent or Property Manager directly, find all contact details here.

Phone: (03) 9822 9999

Online: Please complete your enquiry below

Contact us

Policy and Guidelines

–  COVID-19 Auctions and Inspections Policy
–  Client Declaration Form
–  Tenant Financial Hardship Form
–  Supporting Tenants And Landlords Through Coronavirus
–  Hardship relief for land tax
–  Application for remission or postponement of payment of land tax


Buying and Renting


1. Can I move house?

You are able to move house during this time. You are advised to take extra steps to stay safe including wearing a face covering.

2. How do I collect the keys to my new property?

Please contact the property’s selling agent or Property Manager to make the necessary arrangements.

3. Can I still inspect a property?

Consistent with Department of Health directions on the 17th February 2021, all auctions, inspections and appointments will commence under the proscribed density limits.

4. How do virtual house tours work?

From the safety of your computer or phone screen, you can explore each room completely with 360 degree viewing and move freely through the home to give you a sense of its flow.

5. How is paper work signed remotely?

We have fully digitised all our sales and leasing contracts, legal documents and forms including allowances for digital signatures. This means properties can be seamlessly leased or bought and sold remotely if required.

6. Should I buy a house now?

If you have found a property that you like, suits your requirements and is at a price that you think is good value, then you should buy it. The time to buy a house is when you see the one you want.


Selling and Leasing


1. Should I sell or lease my property?

If you are considering selling or leasing your property, please reach out to our agents who will be more than happy to discuss the options available.

2. Can you provide me with an appraisal?

We are able to conduct property appraisals. Please contact our offices with your details.

3. How can someone inspect my property?

Consistent with Department of Health directions on the 17th February 2021, all auctions, inspections and appointments will commence under the proscribed density limits.

4. Can I still sell my house via an auction?

Consistent with Department of Health directions on the 17th February 2021, all auctions, inspections and appointments will commence under the proscribed density limits. Take a look at our Auctioneer page for more information.


Please contact our sales agents in regards to individual properties.
Contact our team members here

Property Management

The Marshall White Property Management team continue to be available by email and phone. Please contact your Property Manager via the ManagedApp or by direct email for further information. We also have a range of frequently asked questions here and below.

If you are due to vacate or move into a property, your Property Manager will make contact to arrange key collection and/or drop off. Please see below for the services we are able to support with during this time:

Services for end or start of lease:

– Final inspections, key collections, final cleaning and any other services directly related to the start or end of lease are permitted
– The tenant may move in or out of the property

Properties for Lease:

– All inspections and appointments must be conducted virtually only, with the exception of the end to a leasing agreement.


– General maintenance including garden and pool services are permitted.

Property Maintenance – Urgent repairs

Tenant Information

Tenant Financial Hardship Form

Victorian Government Resources 

–  Supporting Tenants and Landlords through Coronavirus
–  Hardship Relief for Land Tax
–  Application for Remission or Postponement of Land Tax
Urgent Repairs




1. Where can I read about changes and restrictions?

Renting rules and support during the moratorium – Consumer Affairs Victoria

We have reviewed these changes and included some frequently asked questions (and other things we think you might want to know) so you are up to date with the very latest information.

2. How will I know if my tenant is in arrears?

The tenant receives daily reminders through Managed App as soon as they fall into arrears. Your Property Manager will discuss with you the process and strategy and keep you informed along the way.
If you are concerned, we suggest you ask your Property Manager for a full report of financial transactions that are happening at your property.
Our MW Managed App provides live, daily updates to you on rental payments, rather than waiting until the end of the month.
This information is available to your property manager, so it is definitely worth asking if you are uncertain of your rental position.

3. What if my tenant doesn’t pay rent, will landlord insurance cover me?

We have been in touch with a number of landlord insurance providers, and from our discussions, this is based on the policy taken out. Many insurance companies have said they will cover loss of rent for the entire period, others have said for a certain number of weeks.
One of the major providers in the industry, Terri Scheer Insurance, has put together some FAQs which may be helpful at this time. View them here.
If you have any specific concerns or questions about your policy, we suggest giving your provider a call to ensure you are confident about what you are covered for over this time.
It’s worth noting that most providers are not taking on any new policies at this time. Check with your Property Manager if you require insurance cover.

4. Do I still need to pay my mortgage over this time?

Many banks are offering relief to landlords over this time. Please see below links to a range of banks and their assistance packages:

5. Is it possible to still do routine inspections over this time?

Absolutely, consistent with Department of Health directions on the 17th February 2021, all auctions, inspections and appointments will commence under the proscribed density limits. Routine inspections can also be conducted virtually, either a FaceTime or zoom call with the tenant with follow up photos provided by the tenant. The photos are viewed and inserted into the Routine Inspection Report and sent to owners as normal.

6. My property is vacant, what is happening with open homes during this time?

Open for Inspections are permitted with a rule of 1 person per 2 sqm at a property. Attendees must submit their contact details via electronic capture and social distancing practices must be followed throughout. Hand sanitiser will be provided by the agent however we encourage clients to refrain from touching household items during the viewing. We ask that clients not attend inspections if they show any signs of fever or flu-like symptoms. All services to prepare your property for rent are also permitted at this time, including photography, gardening and cleaning.

7. My tenant has just given notice to vacate, are they permitted to vacate during this time?

Yes, a tenant can move in or out by providing the required notice period in line with the end of their fixed term.

If the tenant is on a monthly tenancy, they need only to provide 28 days notice to vacate.

8. Can my scheduled rent increase go ahead?

Simply, no rent increases from 30 March 2020 for six months, or until the COVID-19 pandemic is declared over.

If a rent increase was agreed prior to 30 March 2020, and it was due to take place in the next 6 months, it now cannot take effect until the emergency period is over.

Rent increases are based on market value, so it may not be appropriate to increase the rent at this time.

9. What are the changes to maintenance at my property?

 General maintenance including garden and pool services are permitted.

10. Will there be more changes?

Following the introduction of the COVID-19 Emergency Response Act we believe it would be unlikely that any major changes would be coming however it is unclear. We are staying up to date and should any further changes be announced we will provide this information to the community as soon as possible.

We are here to help navigate you and your property through this time. We will continue to keep you updated but if you have any questions between now and then, please do not hesitate to contact Zara Singh our General Manager, or your Property Manager here.



Rental Market and Eviction Moratorium Update from Neil Harris

Apr 8, 2020

Eviction Moratorium explained by Victoria Weeraphan

Apr 8, 2020

A message to our Tenants from Tania Smith

Apr 1, 2020

A message to our Owners from Anthony Wiseman

Apr 1, 2020

A message to our Tenants from Kate Humphreys

Apr 1, 2020

Email Communication

–  A Message to our Tenants and Owners, August 14th 2020
–  Managing COVID-19 at Marshall White, Friday 10th July
–  A Message to our Tenants and Owners, April 24th 2020
–  A Message to our Tenants, April 17th 2020
–  A Message to our Tenants, April 9th 2020
–  A Message to our Owners, April 9th 2020
–  A Message to our Owners, April 3rd 2020
–  A Message to our Tenants, April 2nd 2020
–  How we are Managing COVID-19, March 31st 2020
–  A Message to our Owners, March 31st 2020



Any queries you have regarding Marshall White Projects, please contact our team

Accounts and Settlements

If you have any accounts or finance queries, please contact (03) 9832 4715

Can’t find what you are looking for

If you can’t find what you are looking for, please call our office or fill out your enquiry in the below form and we’ll get back to you.

Phone: (03) 9822 9999

Online: Please complete your enquiry here

Contact us


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