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COVID-19 Updates and Key Contacts

In accordance with the most recent State Government guidelines, from 11:59pm on Wednesday 5 August 2020, changes will be made to the services we can provide.

As of Wednesday 5 August, the government have advised that they are still clarifying how some services in the real estate industry will be delivered during Stage 4 restrictions. We are currently responding to these new directions as they develop and will provide updates to this page once we receive more clarification.

In line with directions Marshall White Offices will close from 11:59pm on Wednesday 5 August 2020.

Our Agents and Property Managers remain available remotely via email and phone for any support or guidance you may require.

Below you will find access to our most current business updates and resources and emergency contacts for all areas of our business.

Stay safe and well and we remain available to help in any way we can.

 

General Enquiries

Office Hours:

Marshall White Offices will be closed from 11:59pm on Wednesday 5 August 2020.

We continue to be available remotely to help support you during this time.

Contact your Agent or Property Manager directly, find all contact details here

Phone: (03) 9822 9999

Online: Please complete your enquiry below

Contact us

 

Policy and Guidelines

–  COVID-19 Auctions and Inspections Policy
–  Client Declaration Form
–  Tenant Financial Hardship Form
–  Supporting Tenants And Landlords Through Coronavirus
–  Hardship relief for land tax
–  Application for remission or postponement of payment of land tax

FAQs

Buying and Renting

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1. Can I move house during lockdown?

You are still able to move house during stage 4 restrictions within curfew hours, if you had made arrangements to relocate. You are advised to take extra steps to stay safe including wearing a face covering.

2. How do I collect the keys to my new property?

Please contact the property’s selling agent or Property Manager to make the necessary, contact-free, arrangements.

3. Can I still inspect a property?

Private inspections are now cancelled however properties can still be inspected via virtual tours and online walk throughs.

4. How do virtual house tours work?

From the safety of your computer or phone screen, you can explore each room completely with 360 degree viewing and move freely through the home to give you a sense of its flow.

5. How is paper work signed remotely?

We have fully digitised all our sales and leasing contracts, legal documents and forms including allowances for digital signatures. This means properties can be seamlessly leased or bought and sold remotely if required.

6. Should I buy a house now?

If you have found a property that you like, suits your requirements and is at a price that you think is good value, then you should buy it. The time to buy a house is when you see the one you want. At present there is a shortage of properties, so if you don’t buy the one you like now, you may well be waiting for a while before another comes along.

 

Selling and Leasing

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1. Should I be planning to sell or lease my property once Stage 4 restrictions end?

If you are considering selling or leasing your property in the future, please reach out to our agents who will be more than happy to discuss the options available.

2. Can you provide me with an appraisal?

Despite the current restrictions we are able to provide a reasonably accurate assessment of your property without a physical inspection. Please contact our office with your details.

3. How can someone inspect my property?

Private inspections are now cancelled however properties can still be inspected via virtual tours and online walk throughs.

4. Can I still sell my house via an auction?

In accordance with the most recent State Government guidelines, from 11:59pm on Wednesday 5 August 2020 auctions will be conducted remotely. We have adapted our processes to ensure that we can continue to safely meet your needs. Take a look at our Online Auction FAQs for more information.

Sales

Please contact our sales agents in regards to individual properties.
Contact our team members here

Property Management

Marshall White Offices will be closed from 11:59pm on Wednesday 5 August 2020 however we will continue to be available remotely by email and phone. Please contact your Property Manager via the ManagedApp or by direct email for further information.

If you are due to vacate or move into a property, your Property Manager will make contact to arrange key collection and/or drop off.

While we are still waiting for clarifications on specifics; we understand the restrictions may affect private inspections, moving unless already under contract, maintenance other than Urgent Repairs and regular services such as garden and pool maintenance.

 

Property Maintenance – Urgent repairs

Tenant Information

Tenant Financial Hardship Form

 

Victorian Government Resources 

–  Supporting Tenants and Landlords through Coronavirus
–  Hardship Relief for Land Tax
–  Application for Remission or Postponement of Land Tax

 

Communications

Rental Market and Eviction Moratorium Update from Neil Harris

Apr 8, 2020

Eviction Moratorium explained by Victoria Weeraphan

Apr 8, 2020

A message to our Tenants from Tania Smith

Apr 1, 2020

A message to our Owners from Anthony Wiseman

Apr 1, 2020

A message to our Tenants from Kate Humphreys

Apr 1, 2020

Email Communication

–  Managing COVID-19 at Marshall White, Friday 10th July
–  A Message to our Tenants and Owners, April 24 2020
–  A Message to our Tenants, April 17 2020
–  A Message to our Tenants, April 9 2020
–  A Message to our Owners, April 9 2020
–  A Message to our Owners, April 3 2020
–  A Message to our Tenants, April 2 2020
–  How we are Managing COVID-19, March 31 2020
–  A Message to our Owners, March 31 2020

 

Projects

Any queries you have regarding Marshall White Projects, please contact our team

Accounts and Settlements

If you have any accounts or finance queries, please contact (03) 9832 4715

Can’t find what you are looking for

If you can’t find what you are looking for, please call our office or fill out your enquiry in the below form and we’ll get back to you.

Phone: (03) 9822 9999

Online: Please complete your enquiry here

Contact us
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