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COVID-19 Updates and Key Contacts

From 28th September 2020, one on one private inspections are once again permitted in Victoria, by appointment only. Inspections will be led by one agent and can be attended by one prospective purchaser or tenant, along with their partner/spouse, and any children under the age of 18. Viewings must last no longer than 15 minutes and social distancing practices must be followed throughout. Hand sanitiser will be provided by the agent however we encourage clients to refrain from touching household items during the viewing. We ask that clients not attend inspections if they show any signs of fever or flu-like symptoms.

Live auctions can take place, with up to 10 people, plus staff at the property. One on one property appraisals are also now permitted, by appointment.

Our Agents and Property Managers remain available via email and phone for any support or guidance you may require.

Below you will find access to our most current business updates and resources and emergency contacts for all areas of our business.

Stay safe and well and we remain available to help in any way we can.

 

General Enquiries

Office Hours:

Marshall White Offices will be closed from 11:59pm on Wednesday 5 August 2020.

We continue to be available remotely to help support you during this time.

Contact your Agent or Property Manager directly, find all contact details here

Phone: (03) 9822 9999

Online: Please complete your enquiry below

Contact us

 

Policy and Guidelines

–  COVID-19 Auctions and Inspections Policy
–  Client Declaration Form
–  Tenant Financial Hardship Form
–  Supporting Tenants And Landlords Through Coronaviru
–  Hardship relief for land tax
–  Application for remission or postponement of payment of land tax
–  COVID-19 Restriction 2, Safety Information – What is permitted?

FAQs

Buying and Renting

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1. Can I move house during lockdown?

You are still able to move house during stage 4 restrictions within curfew hours, if you had made arrangements to relocate. You are advised to take extra steps to stay safe including wearing a face covering.

2. How do I collect the keys to my new property?

Please contact the property’s selling agent or Property Manager to make the necessary, contact-free, arrangements.

3. Can I still inspect a property?

Private inspections are once again permitted in Victoria by appointment only. Inspections will be led by one agent and can be attended by one prospective purchaser, along with their partner/spouse, and any children under the age of 18. Viewings must last no longer than 15 minutes and social distancing practices must be followed throughout. Hand sanitiser will be provided by the agent however we encourage clients to refrain from touching household items during the viewing. We ask that clients not attend if they show any signs of fever or flu-like symptoms.

4. How do virtual house tours work?

From the safety of your computer or phone screen, you can explore each room completely with 360 degree viewing and move freely through the home to give you a sense of its flow.

5. How is paper work signed remotely?

We have fully digitised all our sales and leasing contracts, legal documents and forms including allowances for digital signatures. This means properties can be seamlessly leased or bought and sold remotely if required.

6. Should I buy a house now?

If you have found a property that you like, suits your requirements and is at a price that you think is good value, then you should buy it. The time to buy a house is when you see the one you want. At present there is a shortage of properties, so if you don’t buy the one you like now, you may well be waiting for a while before another comes along. 

 

Selling and Leasing

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1. Should I be planning to sell or lease my property once Stage 4 restrictions end?

If you are considering selling or leasing your property in the future, please reach out to our agents who will be more than happy to discuss the options available.

2. Can you provide me with an appraisal?

We are now able to conduct one on one property appraisals by appointment. Please contact our offices with your details.

3. How can someone inspect my property?

Private inspections are once again permitted in Victoria by appointment only. Inspections will be led by one agent and can be attended by one prospective purchaser, along with their partner/spouse, and any children under the age of 18. Viewings must last no longer than 15 minutes and social distancing practices must be followed throughout. The owner of the property must vacate the property whilst the inspections take place.

4. Can I still sell my house via an auction?

In accordance with the most recent State Government guidelines, from Monday 19 October 2020 live auctions can take place with with a maximum of 10 registered bidders at a property. We have adapted our processes to ensure that we can continue to safely meet your needs. Take a look at our Auctioneer page for more information.

Sales

Please contact our sales agents in regards to individual properties.
Contact our team members here

Property Management

Marshall White Offices will be closed from 11:59pm on Wednesday 5 August 2020 however we will continue to be available remotely by email and phone. Please contact your Property Manager via the ManagedApp or by direct email for further information. We also have a range of frequently asked questions here and below.

If you are due to vacate or move into a property, your Property Manager will make contact to arrange key collection and/or drop off. Please see below for the services we are able to support with during this time:

Services for end or start of lease:

– Final inspections, key collections, final cleaning and any other services directly related to the start or end of lease are permitted.
– The tenant may move in or out of the property keeping all the requirements like face coverings, one person at a time etc. in mind

Properties for Lease:

– Private inspections are once again permitted in Victoria by appointment only. Inspections will be led by one agent and can be attended by one prospective tenant, along with their partner/spouse, and any children under the age of 18. Viewings must last no longer than 15 minutes and social distancing practices must be followed throughout. Hand sanitiser will be provided by the agent however we encourage clients to refrain from touching household items during the viewing. We ask that clients not attend if they show any signs of fever or flu-like symptoms.

Maintenance:

– No maintenance other than urgent repairs to be carried out.  Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

– Burst water service
– Blocked or broken toilet system
– Serious roof leak
– Gas leak
– Dangerous electrical fault
– Flooding or serious flood damage
– Serious storm or fire damage
– Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
– Failure or breakdown of the gas, electricity or water supply
– Any fault or damage in the premises that makes the premises unsafe or insecure
– An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
– A serious fault in a lift or staircase.

Regular services such as gardening and pool maintenance are also prohibited.

Property Maintenance – Urgent repairs

Tenant Information

Tenant Financial Hardship Form

 

Victorian Government Resources 

–  Supporting Tenants and Landlords through Coronavirus
–  Hardship Relief for Land Tax
–  Application for Remission or Postponement of Land Tax
Urgent Repairs

 

FAQs

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1. Where can I read about changes and restrictions?

Renting rules and support during the moratorium – Consumer Affairs Victoria

We have reviewed these changes and included some frequently asked questions (and other things we think you might want to know) so you are up to date with the very latest information.

2. How will I know if my tenant is in arrears?

The tenant receives daily reminders through Managed App as soon as they fall into arrears. Your Property Manager will discuss with you the process and strategy and keep you informed along the way.
If you are concerned, we suggest you ask your Property Manager for a full report of financial transactions that are happening at your property.
Our MW Managed App provides live, daily updates to you on rental payments, rather than waiting until the end of the month.
This information is available to your property manager, so it is definitely worth asking if you are uncertain of your rental position.

3. How many tenants are currently struggling to meet their rental obligation?

Approximately 12% of tenants are facing financial hardship across our 5 offices. Some areas are reporting numbers around 15%-20%, which is having a big impact to landlords.
If a tenant advises they cannot pay their rent, we request evidence they are suffering hardship as a direct result of COVID-19
Items we can ask for to demonstrate hardship include: Employer Separation Certificate, Evidence they have applied for Job Seeker, Confirmation of Job Keeper eligibility, a letter from their Accountant if a business owner etc.

Download our Tenant Financial Hardship Application here.

4. Do you think this number will go up or down?

With Job Keeper and Job Seeker payments the number of tenants unable to pay their rent declined when we came out of our first lockdown. Now in Stage 4 restrictions we have seen an increase in tenants who are suffering hardship and can no longer pay rent.

5. What if my tenant doesn’t pay rent, will landlord insurance cover me?

We have been in touch with a number of landlord insurance providers, and from our discussions, this is based on the policy taken out. Many insurance companies have said they will cover loss of rent for the entire period, others have said for a certain number of weeks.
One of the major providers in the industry, Terri Scheer Insurance, has put together some FAQs which may be helpful at this time. View them here.
If you have any specific concerns or questions about your policy, we suggest giving your provider a call to ensure you are confident about what you are covered for over this time.
It’s worth noting that most providers are not taking on any new policies at this time. Check with your Property Manager if you require insurance cover.

6. Do I still need to pay my mortgage over this time?

Many banks are offering relief to landlords over this time. Please see below links to a range of banks and their assistance packages:
ANZ
NAB
Westpac
CBA

7. Is it possible to still do routine inspections over this time?

Absolutely, just in a different format. Routine Inspections are conducted virtually, either a FaceTime or zoom call with the tenant with follow up photos provided by the tenant. The photos are viewed and inserted into the Routine Inspection Report and sent to owners as normal.

8. My property is vacant, what is happening with open homes during this time?

Stage 4 restrictions means we are not permitted to do any face to face inspections, that means no open for inspections or private inspections. Our team arranged walk through videos of most of our vacant properties prior to lockdown.
If your property becomes vacant during lockdown we are not permitted to get professional photography, however we may have the opportunity to do a walk through video when conducting the final inspection.

9. My tenant has just given notice to vacate, are they permitted to vacate during lockdown?

Yes, a tenant can move in or out during Stage 4 by providing the required notice period in line with the end of their fixed term.

If the tenant is on a monthly tenancy, they need only to provide 28 days notice to vacate.

10. Can my scheduled rent increase go ahead?

Simply, no rent increases from 30 March 2020 for six months, or until the COVID-19 pandemic is declared over.

If a rent increase was agreed prior to 30 March 2020, and it was due to take place in the next 6 months, it now cannot take effect until the emergency period is over.

Rent increases are based on market value, so it may not be appropriate to increase the rent at this time.

11. What are the changes to maintenance at my property?

Unfortunately, maintenance work is not allowed, other than works deemed as urgent. Urgent repairs under the Residential Tenancies Act are as follows:

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

Read more here.

12. Can I meet my tenant at the property to check over things prior to them vacating or assess maintenance?

No, you cannot attend a property unless it’s vacant and only for urgent repairs. Vacating inspections must be contactless. The property owner cannot attend with the Property Manager.

13. Will there be more changes?

Following the introduction of the COVID-19 Emergency Response Act we believe it would be unlikely that any major changes would be coming however it is unclear. We are staying up to date and should any further changes be announced we will provide this information to the community as soon as possible.

We are here to help navigate you and your property through this time. We will continue to keep you updated but if you have any questions between now and then, please do not hesitate to contact Zara Singh our General Manager, or your Property Manager here.

 

Communications

Rental Market and Eviction Moratorium Update from Neil Harris

Apr 8, 2020

Eviction Moratorium explained by Victoria Weeraphan

Apr 8, 2020

A message to our Tenants from Tania Smith

Apr 1, 2020

A message to our Owners from Anthony Wiseman

Apr 1, 2020

A message to our Tenants from Kate Humphreys

Apr 1, 2020

Email Communication

A Message to our Tenants and Owners, August 14th 2020
–  Managing COVID-19 at Marshall White, Friday 10th July
–  A Message to our Tenants and Owners, April 24th 2020
–  A Message to our Tenants, April 17th 2020
–  A Message to our Tenants, April 9th 2020
–  A Message to our Owners, April 9th 2020
–  A Message to our Owners, April 3rd 2020
–  A Message to our Tenants, April 2nd 2020
–  How we are Managing COVID-19, March 31st 2020
–  A Message to our Owners, March 31st 2020

 

Projects

Any queries you have regarding Marshall White Projects, please contact our team

Accounts and Settlements

If you have any accounts or finance queries, please contact (03) 9832 4715

Can’t find what you are looking for

If you can’t find what you are looking for, please call our office or fill out your enquiry in the below form and we’ll get back to you.

Phone: (03) 9822 9999

Online: Please complete your enquiry here

Contact us
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