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 In Lifestyle, Lifestyle Property Management

Property Management:

How Our Property Management Team Have Handled Lockdown

‘We actually connect more as an entire team now than we did pre lockdown,’ Paula says. ‘As we were spread across six offices, it was logistically more difficult for all of us to come together. Now we all virtually meet regularly to discuss issues and pivot our business and processes to accommodate the ever shifting circumstances.’

It’s been a very unusual year, but throughout it all, the Marshall White Property Management team has continued to provide support to all of our owners and tenants. Throughout the year, circumstances have shifted dramatically at several different points, requiring us to remain nimble and adaptable.

‘When we first went into lockdown, everyone adapted really well,’ director Paula Matlock explains. ‘We set up daily team check ins through Zoom as well as weekly social catch ups to keep everyone engaged. As lockdown went on it obviously became more challenging, so it was more important than ever for us to stay connected as a team.’

As the restrictions kept changing over the course of the year, it became more and more important for the team to hold regular virtual meetings and phone calls to individuals, both to ensure we were able to respond to the needs of our owners and tenants and to maintain our positive team culture.

‘We actually connect more as an entire team now than we did pre lockdown,’ Paula says. ‘As we were spread across six offices, it was logistically more difficult for all of us to come together. Now we all virtually meet regularly to discuss issues and pivot our business and processes to accommodate the ever shifting circumstances.’

The transition to working from home was an additional challenge for the team. However, thanks to our market leading technological capability, we were able to make the change smoothly. ‘We were fortunate in that we migrated to a cloud based system in July last year, which smoothed the transition to working from home,’ says Paula.

As the team settled into lockdown life, our continuing connection to each other became a key motivating factor. ‘Staying connected and supporting each other through this time has been crucial,’ Paula says.

‘In times like these, people are under a lot of pressure and dealing with heartbreaking situations, which can be very difficult, so we really relied on the strength of the relationships we’ve built both within our team and with our clients.’

‘In times like these, people are under a lot of pressure and dealing with heartbreaking situations, which can be very difficult, so we really relied on the strength of the relationships we’ve built both within our team and with our clients.’

To support our clients during this time, we hired more leasing consultants, so we were able to be fully available to provide guidance and advice to both tenants and owners. ‘People’s financial circumstances and living situations were changing very quickly, so we needed to be able to address people’s concerns quickly and provide open and transparent communication with our clients,’ Paula explains.

Now that the situation in Melbourne is improving, we’re able to look towards the future with optimism. ‘Our next major focus is getting properties leased and communicating the changing tenancy laws on January 1st to our clients,’ Paula says.

‘We’re doing everything we can to help our clients through this difficult time, and we’re looking forward to a better and stronger 2021.’

If you have any queries regarding property management or leasing, please contact the Marshall White Property Management Team who will be happy to assist. For more information contact us on (03) 9822 8711.

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