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 In Lifestyle Property Management

Embracing Market Leading Technology

For the first time in twenty years, Marshall White has taken the bold step to switch property management platforms and introduce the cutting edge app, Managed.

Marshall White’s director of property management, Paula Matlock, assessed a number of cloud-based platforms and determined Managed was the best fit. She set out with the clear objective to develop smart tech to support internal processes and enable the property management team to spend more time on customer-facing activities.

‘I have always been of the opinion that we are a people business and technology should aid and assist, not replace our customer service,’ says Paula.

Managed offers Australia’s first automated payment gateway which dramatically reduces the administrative tasks that dominate the property management team’s daily workload.

‘Our property managers’ administrative workflows have become automated; processes are more streamlined and communication with clients is becoming easier. The end plan is for property managers to have fewer administrative tasks dragging them down, liberating them to be proactive rather than reactive,’ says Paula.

The benefits will be experienced across the board with property managers, owners and tenants all using the app. Owners and tenants will be able to access all information relating to their property or tenancy, enjoy faster and more transparent payments and better communication regarding maintenance.

Introducing new tech can be disruptive which is one of the reasons many agencies continue working with outdated technology. The transition to Managed has been smoother than anticipated and the benefits far outweigh the short term inconvenience.

Managed offers Australia’s first automated payment gateway which dramatically reduces the administrative tasks that dominate the property management team’s daily workload.

While owners now have access to a host of new features, many investors are satisfied with money appearing in their account and don’t necessarily want or need the new information. Keeping these clients in mind, Marshall White has aimed to replicate the current setup and slowly introduce the features if and when individual clients want to use them —and their experience and interactions with their property manager do not have to change.

‘We have now trained the property managers to sell the benefits to an owner and tenant, with new clients being very receptive,’ says Paula.

Taking the initiative to advance digital processes increases Marshall White’s ability to offer valuable customer experiences and maintain its position as an industry leader.

If you would like more information on the app or need any further assistance, please contact our Marshall White Property Management Team (03) 9822 8711.

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