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 In Lifestyle Property Management

Relocation consultant spotlight – Helen O’Brien

Relocation consultants like Helen are usually hired by companies with interstate or international branches to help ease their employees’ transitions between cities and even countries.

Moving to a new city can be a daunting prospect. Finding not only a new place to live but new schools for the kids, understanding how renting works in a different city and settling into a new neighbourhood can be overwhelming, especially if you’re moving from overseas.

Fortunately, relocation consultant Helen O’Brien is here to help. After 20 years in the relocation business, Helen prides herself on her knowledge of Melbourne.

‘I know pretty much every street here and just about every house too,’ she says.

Helen was first introduced to the industry through friends and thought it would be right up her alley.

‘I was living in the country at the time with my husband and six children,’ she says. ‘I was used to looking after my own family, so I thought I’d be good at looking after other people’s families too!’

Her love of meeting new people is key to her career. ‘I hear a client’s story and work out what their needs are. I play an important role for a short time, but that short time makes a huge difference to how people feel about their relocation,’ she says.

In Helen’s experience, people moving from overseas often find the process of renting in Melbourne complicated. She is able to streamline the renting application and act as a bridge between the agent and the tenant.

‘I’m most effective in saving people’s time, for the tenant, agent and, by default, the landlord,’ Helen says.

Relocation consultants like Helen are usually hired by companies with interstate or international branches to help ease their employees’ transitions between cities and even countries. Because her clients are moving to Melbourne for work, Helen can present landlords with quality, reliable tenants with finance readily available.

‘The Marshall White property managers are very accommodating, they always go out of their way,’ Helen says. ‘They just provide that extra level of service.’

Helen doesn’t only cater to relocating families. ‘I help everyone, young professionals, single or couples, families, the elderly, you name it,’ she says. ‘I’ve worked with people from all over the world in this job and it’s shown me what a great multicultural city Melbourne is.’

In her 20 years in the industry, she’s watched the real estate world evolve dramatically. ‘When I first started, we would have to wait for the agent to fax through properties or wait for The Age on Saturday to see all the listings and now with everything online it’s so much easier,’ she says.

The service Helen provides as a relocation consultant is enormously comprehensive. Not only does she help people find and move into a new rental property, she can also find a school and daycare for their children, help them settle into their new neighbourhood and help tenants complete their condition report upon entering their new home.

Helen’s clients frequently end up in Marshall White homes which she attributes to the flexibility of their agents and the high quality of their properties.

‘The Marshall White property managers are very accommodating, they always go out of their way,’ Helen says. ‘They just provide that extra level of service.’

If you have any queries regarding property management or leasing, please contact the Marshall White Property Management Team who will be happy to assist. For more information contact us on (03) 9822 8711.

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