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 In Lifestyle Property Management

Landlord Spotlight

Making the decision to rent out a property which has acted as the family home can be daunting from an emotional perspective as well as in the interest of preserving a significant financial asset, especially if you cannot make regular inspections yourself.

When Jenny Drev and her family relocated to Hong Kong ten years ago they were faced with the decision of what to do with their beloved family home. Not wanting to sell, Jenny decided to enlist a property manager to oversee and maintain the house for the duration of their time abroad.

‘When we were looking to go overseas I had no idea where to go in terms of finding a quality property manager. Paula Matlock at Marshall White was recommended to us by a good friend who is a buyer’s advocate,’ says Jenny.

Understandably owners tend to develop strong connections with their home. Making the decision to rent out a property which has acted as the family home can be daunting from an emotional perspective as well as in the interest of preserving a significant financial asset, especially if you cannot make regular inspections yourself. For six years while Jenny’s family lived overseas their property was managed by Anthony Wiseman, Marshall White team leader and property manager.

‘They kept me up to date with the property and made regular contact, so I felt convinced our home was in good hands,’ says Jenny.

Upon returning to Australia, Jenny and her family invested in an apartment in Hawthorn, which they subsequently bought through Marshall White sales executive Cameron Edgoose. Feeling confident with their past experiences with the agency, they again enlisted Marshall White to manage the property. At the time, they also owned a one bedroom apartment in St Kilda West.

‘We weren’t too happy with our property manager at the time, so decided to approach Marshall White to take over. They quickly secured a great tenant for us and went above and beyond what I expected of an agent,’ says Jenny.

When Jenny and her family decided to sell the St Kilda apartment it needed a complete renovation in order to maximise value and achieve the result they were after. Jenny reached out to her property manager, Jade Wilson, for guidance on the process.

Initially not knowing anything about being a landlord, Jenny says the guidance she received from her property manager was invaluable, especially when it came to handling maintenance issues and requests.

‘Marshall White helped us organise everything, including recommending trades people for the renovation. They then sold the property for us, for the price we were looking for. They kept us in the loop all the way through the sales process. After each open inspection we got a full report which included buyer expectations as well as recommendations,’ says Jenny.

Initially not knowing anything about being a landlord, Jenny says the guidance she received from her property manager was invaluable, especially when it came to handling maintenance issues and requests.

‘As a landlord I couldn’t be happier. Nothing is too much trouble. Any issues the tenants have had, our Marshall White property manager has handled with minimal disruption. The property reports are extremely thorough,’ says Jenny.

After ten years, Jenny considers Marshall White a trusted advisor, noting that she often refers to them for property advice.

‘I will often ring the team and ask what they think of a property I’m looking at. I wouldn’t buy without talking to them first,’ says Jenny.

If you have any queries regarding property management or leasing, please contact our Marshall White Property Management Team who will be happy to assist. For more information contact us on (03) 9822 8711.

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