Current Tenant Information
The following information is provided for your assistance during your Tenancy.
KEYS
When you commence your Tenancy, you will be given one set of working keys to the premises. Extra copies you may require for your Tenancy should be cut at your own cost. It is our strong recommendation that you change the barrels in all external doors upon moving into your new home. The cost associated with this is at the Tenants expense. Please be aware that if you do change the locks, you are required under the Residential Tenancies Act '97 to provide our office with a complete set of keys for any new locks, likewise, any change to Security Alarm Codes should be advised to this office. We can recommend our preferred locksmith at your request. In the event that you lock yourself out of your home, contact the office to confirm that a spare set of keys is held. You can collect these during office hours providing a $50 refundable deposit, photo identification is required in order to collect the keys. Note: Keys can only be collected by a person named on the Tenancy Agreement. In the event this occurs out of hours, please contact our after hours emergency number where you will be referred to our locksmith. This cost is incurred by the Tenant.
CONDITION REPORT
This document is as equally important as the Lease Agreement you signed as it establishes the condition of the property at the commencement of your tenancy. The condition report is used as a comparison at the end of your tenancy and is the basis on which your bond is refunded. Please ensure you check the Condition Report thoroughly upon moving in. You have three working days after the commencement of your tenancy to complete and return this report. If you neglect to return a signed copy of this report, you could forfeit your right to object if there is a disagreement at the end of your tenancy.
RENTAL PAYMENTS
Rental is due and payable in full on the date of the lease agreement each month in advance. We are vigilant in our monitoring of arrears and pursuing outstanding money for our Landlords. Our methods are to reach you in the most convenient ways with the courtesy of an SMS message, telephone contact, and by reminder notices. It is important that should unforeseen circumstances arise and you cannot pay your rental by the due date, that you contact your Property Manager to discuss your situation so we may update your Landlord accordingly.
REPAIRS AND MAINTENANCE
We require all repairs and maintenance requests to be advised in writing to our office. Where urgent attention to a problem is required, a phone request followed by confirmation in writing will be accepted. A copy of our maintenance request form is located in our ‘Tenant Forms’ section of this website. As we act on direct instructions from your Landlord, Marshall White & Co (and the Landlord) will not pay or reimburse any maintenance accounts not previously authorised or instructed by this office. In the case of an after hours urgent repair (as specified under the Residential Tenancies Act '97), please contact 03 9822 8711 where you will be provided with a full list of our preferred tradespeople who can assist you. ROUTINE INSPECTIONS Routine inspections are carried out by your Property Manager every six months. You are notified of a date and time in writing and should you wish to be present at the inspection and the time allocated does not suit, please contact our office to arrange a mutually convenient appointment time. Landlords are provided with a written report after each inspection of both the internal and external presentation of their property.
VACATING THE PREMISES
A minimum of 28 days written notice must be given to our property management department (see ‘Tenant Forms’). This notice cannot be for a date earlier than the lease expiry date and the notice is taken from the date our office receives the letter. Please note that rent is always payable up until the date all keys for the premises are returned to our office. After receiving your advice on vacating, your Property Manager will request availability of the premises for inspections to be undertaken prior to you vacating the premises. This will allow our office to show potential Tenants through the property. The preference for these inspections will be late afternoon weekdays and Saturday inspections. In the event that you have to vacate earlier than the lease expiry date you will incur additional costs for breaking your lease agreement. Please contact your Property Manager to discuss your situation and for a full list of charges that will apply.
CHANGES TO TENANCY ARRANGEMENTS
Your Landlord has approved the tenancy in the names stated on the Lease Agreement. If a new person wishes to occupy the property, their application must be similarly approved. Any change in occupants will affect the bond refund process when you vacate, therefore, it is imperative that our department procedures are strictly adhered to. Contact your Property Manager to discuss and confirm this process. If the Lease Agreement is in joint or multiple names, all parties are individually and jointly responsible until further documentation is approved and executed. In other words, if the Agreement is in multiple names and one party does not have the funds to meet their commitment, all other parties are responsible to meet that commitment.