A self described “Jack of all trades”, Tori possesses a broad range of skills gained from experience in the travel, legal, retail and timeshare industries. Originally from the USA, the home of customer service, she has an innate understanding of the importance of client relations. Since moving to Melbourne with her two sons in 2005, Tori has established an enviable reputation for her energy, knowledge, compassion and determination to achieve the best results possible.
Understanding that every client’s requirements are different, Tori aims to provide a holistic experience that goes above and beyond their expectations of real estate service. A talented negotiator who is always positive, approachable and interested, she turns what may have been a stressful process into an enjoyable and rewarding experience.
Away from the office, Tori enjoys spending time with her two boys, reading, running, weight training, and trying new restaurants. With a passion for travel, her lifetime goal is to visit as many places as possible both here and overseas. She is also a member/sponsor for Leaders & Lattes, a women’s networking group that inspires, supports and mentors women in business.
Our family would like to express our gratitude to both you and Michael Ryan on assisting us with the sale of our home. Both Henrietta and I appreciated the time that you both provided to us, your flexibility to meet, the diligent call backs and updates and your professionalism throughout the process. In particular, we found the open and honest feedback you both provided and your ability to set realistic expectations to us crucial before and during our campaign. We are pleased that we chose Marshall White over your competitor as the quality of the service from all involved and the marketing campaign, in particular the video, was spectacular. All of our friends and family who saw this and other aspects of the sale were very impressed. The auction was expertly run and we commend you both on the result achieved for us and your ability to keep us updated and relaxed during what is a nerve racking day. To any prospective clients, we would highly recommend both Tori and Michael as we found that they know the area they work in, keep you updated on any prospective competition, provide excellent feedback throughout the campaign, cross-market within the Marshall White office diligently and demonstrate an excellent understanding of prospective buyers and their capacity to buy your home. The marketing campaign is flawless and definitely attracted a significant amount of the right attention. Our family wishes you both the very best going forward and if we are to look at selling our home again, we will seek you both out as our first preference.
We have dealt with a number of estate agents and none of them come close to Tori. She has many positive attributes, one of the main ones that we found missing in other agents is that she is proactive – she kept regular contact with us, she suggested possible houses and made an effort to show us around if we had missed or could not make the advertised open for inspections. Another rarely found attribute in estate agents was her honesty, when we sold houses through her she did not inflate our expectations, when we bought houses through her, we knew how many others were seriously interested and had a very good idea of what it was likely to sell for. She is also very good at knowing the market, or asking the right people, when we sold we received a price very close to what Tori had forecast, when we were looking to buy a house from a different real estate agent, Tori was able to provide us with useful details about the suburb and street. Tori also has genuine warmth and is very approachable. We wouldn’t hesitate to recommend her, either for buying or selling, and we will look to her when we consider our next move.
Having bought our new home we can sit back and think about the experience of selling our beloved old house. In reflection it is clear to us that the help and support which you gave us made the process so much easier. During the process you were always most warm and friendly, very professional and available. It felt like a real team with you and Duane. We would have no hesitation in recommending you to others or having you act again on our behalf Thanks again Tori and we wish you every success in future
Thank you for managing the sale of my home in September 2014. I could not be happier with the professional and transparent way in which you approached my situation. At all times, I felt fully informed and always knew that I had a voice if I wanted to raise a concern or query, which were always answered respectfully and with guidance. Your team was always there to bounce ideas off which I found to be a key point of difference with other agents I have dealt with in the past. The price you achieved for me in a very short space of time has given me choices in my future and a chance to (almost!) have my cake and eat it too! Finally, thank you for creating excitement in selling my home, both within my family and up and down the street! I would not hesitate to recommend you personally and your wider team at Marshall White to others looking to sell in my local area.